Company DescriptionAspect, founded in 2004, provides professional property care services across London and the South East. The company uses a custom-built, intelligent self-service operating system to manage jobs efficiently, maintain clear communication, and deliver a smooth customer experience.
Aspect offers six core Trade Groups, including Leaks, Damp & Restoration; Plumbing & Drainage; HVAC & Electrical; Building Fabric; Fire Safety; and Environmental Services. These services support a wide range of corporate sectors such as hospitality, retail, education, healthcare, property management, charities, manufacturing, and government estates. With over 10,000 business customers and a fleet of more than 300 vans operating 24/7, Aspect is focused on reliability, responsiveness, and high-quality service delivery.
Role Description
The out of Hours Operations Manager role at Aspect is a full-time, on-site position based in Chessington Surrey. This role oversees day-to-day operational activities to ensure service delivery standards are met across multiple trade groups and customer sectors. Responsibilities include managing scheduling and dispatch, monitoring job progress through the operating system, and coordinating with field teams to resolve issues promptly. The Out of Hours Operations Manager analyses operational performance data, implements process improvements, and helps maintain efficient resource allocation. The role also involves collaborating with account management teams, supporting health and safety compliance, and contributing to a positive, high-performance culture.
About You
- Specifically interested in someone from a military background
- Demonstrate, discipline, standards
- Process driven
- Demonstrated skills in operations management, workflow coordination, and process improvement in a service-focused environment.
- Experience with scheduling, resource planning, and performance monitoring, ideally using digital or cloud-based operating systems would be beneficial.
- Strong communication, team leadership, and stakeholder management skills, with the ability to collaborate across office and field teams.
- Competence in data analysis, reporting, and decision-making to drive efficiency and service quality.
- Knowledge of facilities, property care, or related trade services (such as plumbing, HVAC, or building fabric) is highly beneficial.
- Solid understanding of health and safety principles, compliance requirements, and risk management in operational settings.
- Ability to work on-site full time in Chessington, with strong organizational skills and attention to detail.
- Relevant education or professional qualifications in operations management, business, facilities management, or a related field are advantageous
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Out of Hours Operations Manager employer: Aspect
Join a high-growth insurance firm in Chelmsford, where you will be part of an exciting journey to build an in-house claims function from the ground up. We offer a dynamic work culture that prioritises professional development, with full support for your insurance qualifications and opportunities for hands-on learning from industry experts. As a foundational member of our team, you'll enjoy a clear pathway for career progression while contributing to innovative processes that shape the future of our claims operations.
