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- Tasks: Join us as a Customer Service Sales Specialist, providing top-notch support and ensuring customer satisfaction.
- Company: Aspect is a leading maintenance company in London, known for our trusted tradespeople and iconic yellow and blue vans.
- Benefits: Enjoy a full-time role with opportunities to grow in a supportive environment.
- Why this job: Be part of a team that values customer experience and offers a positive work culture.
- Qualifications: Strong communication skills and a knack for multitasking; sales experience is a plus!
- Other info: This is an on-site position, perfect for those looking to make an impact in customer service.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Aspect is a leading maintenance company based in London, providing a wide range of trade services including Plumbing, Heating, Drainage, Electrics, Air Conditioning, Leak Detection, Roofing, and Carpentry. With over 200 iconic yellow and blue vans on the road, our trusted tradespeople have been serving commercial and residential customers since 1995. We are registered with the UK\’s leading trade accreditation bodies and offer a workmanship guarantee to ensure peace of mind for our customers.
About the Role
This is a full-time on-site role for a Customer Service Sales Specialist at Aspect in London. As a Customer Service Sales Specialist, you will be responsible for providing excellent customer support and ensuring customer satisfaction. This includes handling phone calls with professionalism and using effective phone etiquette. You will prioritize customer service and work towards creating a positive customer experience.
Responsibilities
- Customer Support and Customer Service skills
- Customer Satisfaction and Customer Experience
- Excellent phone etiquette
- Strong communication and interpersonal skills
- Ability to multitask and prioritize
- Problem-solving skills
- Experience in sales or a customer-focused role is a plus
- Knowledge of property maintenance is a plus
Aspect | Sales Agent employer: Aspect
Contact Detail:
Aspect Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aspect | Sales Agent
✨Tip Number 1
Familiarize yourself with the services we offer at Aspect. Understanding our range of trade services, from plumbing to carpentry, will help you engage more effectively with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your phone etiquette! Since this role involves handling customer calls, rehearse how to greet customers warmly, address their concerns, and provide solutions clearly and confidently.
✨Tip Number 3
Highlight any previous experience in customer service or sales during your conversations. Share specific examples of how you've successfully resolved customer issues or contributed to a positive customer experience.
✨Tip Number 4
Showcase your problem-solving skills by preparing for common customer scenarios. Think about how you would handle difficult situations and be ready to discuss these strategies in your interactions with us.
We think you need these skills to ace Aspect | Sales Agent
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Aspect's services and values. Highlight your understanding of their commitment to customer satisfaction and how you can contribute to that.
Tailor Your CV: Customize your CV to emphasize your customer service experience, communication skills, and any relevant sales experience. Make sure to include specific examples that demonstrate your ability to handle customer inquiries effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your problem-solving abilities. Mention any experience in property maintenance if applicable, and explain why you want to work at Aspect specifically.
Highlight Relevant Skills: In your application, clearly outline your skills related to customer support, multitasking, and effective communication. Use bullet points for clarity and ensure they align with the responsibilities mentioned in the job description.
How to prepare for a job interview at Aspect
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Demonstrate Effective Communication
Since excellent phone etiquette is crucial for this role, practice clear and concise communication. During the interview, focus on speaking clearly and confidently, as this will reflect your ability to handle customer calls professionally.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might need to demonstrate your problem-solving skills. Think about common customer issues in property maintenance and how you would address them effectively.
✨Research Aspect and Its Services
Familiarize yourself with Aspect's range of services and their commitment to customer satisfaction. This knowledge will not only help you answer questions but also show your genuine interest in the company and its mission.
