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- Tasks: Develop and deliver IT solutions through consulting, from client identification to solution deployment.
- Company: Aspect Software creates innovative Workforce Engagement Management software for operational excellence.
- Benefits: Enjoy remote work flexibility and a collaborative, dynamic environment with cutting-edge technology.
- Why this job: Join us to shape intelligent systems while enhancing your technical skills and impacting businesses.
- Qualifications: 5+ years in Aspect Workforce, 2+ years in Contact Center, and a relevant Bachelor's degree required.
- Other info: Opportunity for mentoring junior team members and participating in business development activities.
The predicted salary is between 48000 - 72000 £ per year.
Location: UK, Remote
About Aspect Software: Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.
Position Overview: As a Technical Specialist you will develop and deliver detailed IT solutions through consulting project activities. Responsibilities include client identification through final invoicing for engagements requiring varied interpersonal and technical skills. Technical responsibilities include problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment. Performance is typically evaluated based on utilization (i.e., billable hours). Project management activities include interaction with company and client managers and cost/schedule monitoring. You may participate in sales and proposal presentations in addition to completing ongoing team account activities. Identifies additional product/services opportunities in customer organisation. In addition, you may help customers in the planning and implementation with assistance in the RFP process, broad architectural considerations, budgeting and project planning.
IDEAL EXPERIENCE:
- Configure programs of high complexity using high level specifications or derived logical processes in at least two or more technical platforms.
- Builds screens, windows, and reports of high complexity.
- Assist with design of a business application prototype.
- Ensure that application design and development meet standards.
- Create high quality client ready Technical Documentation.
- Critically assess the value of new techniques and lead in their use.
- Write for different audiences to influence both technical and business issues.
- Perform mentoring to junior team members.
- Serve as the day-to-day technical lead on projects that do not have an Architect level individual assigned full time.
- Assist in performing project technical reviews for Aspect Quality Services projects.
- Participate in business development activities, in a technical capacity, as requested by Managing Consultants and Business Development staff.
- Understand all of Aspect Quality Services service offerings and when to appropriately use them.
- Review estimates developed by team members and ensure their accuracy and reliability.
- Assist in Preparation of SOWs for small to medium sized projects.
SPECIALIZED KNOWLEDGE & SKILLS:
- Demonstrates solid experience in understanding multiple phases of the project lifecycle as well as of application development, infrastructure and database management, and understands the inter-relationship of tasks associated with each.
- Organise ideas for logical presentation and acceptance.
- Considered a thought leader in at least one of Aspect core technologies and has demonstrated technical leadership on multiple engagements.
- Produce high quality deliverables, under pressure and within deadlines.
- Ability to communicate complex information to team members and clients.
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance relationships.
EDUCATION AND EXPERIENCE:
- 5+ years of experience with Aspect Workforce
- 2+ Years of Contact Center experience
- Bachelor's degree in relevant field.
- Experience with technical writing
- Ability to travel and work Out-of-Hours, if required. (Less than 25%)
Technical Specialist employer: Aspect Software
Contact Detail:
Aspect Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Specialist
✨Tip Number 1
Familiarise yourself with Aspect Software's products and services, especially the Workforce Engagement Management software. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Network with current or former employees of Aspect Software on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the company culture and expectations for the Technical Specialist role.
✨Tip Number 3
Brush up on your project management skills, as this role involves significant interaction with both company and client managers. Being able to discuss your experience in managing projects effectively will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific technical challenges you've faced in previous roles and how you resolved them. This will showcase your problem-solving abilities and technical expertise, which are crucial for the Technical Specialist position.
We think you need these skills to ace Technical Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical roles, especially those involving IT solutions and project management. Emphasise your skills in system architecture, problem identification, and client training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Aspect Software's mission and how your background aligns with the Technical Specialist role. Mention specific experiences that demonstrate your ability to deliver high-quality technical documentation and lead projects.
Showcase Technical Skills: In your application, clearly outline your technical skills and experiences, particularly in configuring complex programs and developing business application prototypes. Highlight any experience you have with Aspect Workforce or similar technologies.
Prepare for Technical Questions: Anticipate technical questions related to the job description. Be ready to discuss your experience with project lifecycles, application development, and how you've successfully communicated complex information to clients and team members.
How to prepare for a job interview at Aspect Software
✨Showcase Your Technical Expertise
As a Technical Specialist, it's crucial to demonstrate your understanding of various technical platforms and project lifecycles. Be prepared to discuss specific projects where you've configured complex programmes or led technical initiatives.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem identification and solution deployment skills. Think of examples where you've successfully tackled technical challenges and be ready to explain your thought process.
✨Highlight Your Communication Skills
Since the role involves interacting with clients and team members, emphasise your ability to communicate complex information clearly. Prepare to share instances where your communication skills have positively impacted a project or client relationship.
✨Demonstrate Leadership and Mentoring Experience
The position requires you to serve as a technical lead and mentor junior team members. Be ready to discuss your leadership style and provide examples of how you've guided others in previous roles.
