Job Title: Service Desk Analyst - SC
Location : Newcastle/Hybrid (8am-4pm)
Contract Duration : 31/3/27
Daily Rate: £340/day (Umbrella)
IR35 Status: Inside IR35
Security Clearance: SC
The Role:
Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting an array of laptop devices (Windows and MacOS operating systems), smartphones (Android and iOS), VoIP systems and Google Cloud services for standard office tools. Some specialist applications are also used throughout the estate. Support will be provided to a diverse user base - from across the Cabinet Office and other supported Government departments/ALBs. There may be a requirement for this role to elevate to full time deskside support depending on the needs or the tech hub.
This role covers two key locations in Newcastle upon Tyne, with an element of remote hybrid working required.
Main Responsibilities:
As a Service Desk Analyst you will:
Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
Manage, support, asset track and maintain all associated hardware devices
Rotation between phone and IT portal ticket support, and user facing assistance at deskside
Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
Create, issue and manage/maintain corporate accounts for joiners/leavers
Processing service requests
Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary
Skills & Experience
It's essential that you have:
Minimum of SC clearance
A passion for providing high levels of customer service
Experience of working in a Service Desk environment
A problem solver
Able to maintain both a user and service focus by taking ownership and accountability of issues encountered
Have experience in explaining technical issues to technical and non technical people, u...
Service Desk Analyst - SC in Newcastle upon Tyne employer: Aspect Resources
At our Abingdon facility, we pride ourselves on being an excellent employer that values technical expertise and fosters a collaborative work culture. With competitive daily rates and a commitment to employee growth through hands-on experience in control and instrumentation systems, we offer a unique opportunity for professionals to thrive in a supportive environment. Our dedication to inclusivity, as demonstrated by our Disability Confident and Armed Forces Covenant commitments, ensures that all employees feel valued and empowered to contribute meaningfully to our projects.
