OL/PL Portal Manager

OL/PL Portal Manager

Manchester Full-Time 34000 - 46000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead a team managing personal injury claims, ensuring quality service and team development.
  • Company: Join Express Solicitors, an award-winning law firm with a 5-star Trustpilot rating.
  • Benefits: Enjoy hybrid working, generous holiday allowance, private medical insurance, and wellness perks.
  • Why this job: Make a real impact helping injured clients while developing your leadership skills in a supportive environment.
  • Qualifications: Qualified Solicitor/Legal Executive or equivalent experience with team management skills required.
  • Other info: Flexible recruitment process via MS Teams, welcoming diverse applicants.

The predicted salary is between 34000 - 46000 £ per year.

Job Title: OL/PL Portal Manager Location: Sharston, M22 4SN Salary : A basic salary of £40,000 – £50,000 with the opportunity to earn a team bonus Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. The Role: We are looking for a Personal Injury specialist to manage our Occupiers\’ and Public Liability portal team. You will be an experienced team leader, with a passion for training and developing a team which provides an outstanding client service. The role requires a confident, effective communicator with the ability to build and nurture relationships. You will be required to take full ownership of your team, with a focus on quality, efficiency, and risk management. As we are committed to continuous improvement, the expectation would be for the successful candidate to conduct frequent process reviews and implement relevant changes when required. Responsibilities: Supervising a team of 10-15 Portal Litigation Executives Overseeing in excess of 1,500 claims. Training and career development of the team. Accessing claims, liability, and quantum Provide technical help and support when required. Overseeing the daily team activities, optimising resources, and ensuring quality service delivery Allocate work effectively and monitor team productivity to meet targets and deadlines. Conduct one-to-ones and performance reviews and ensure all team members have clear objectives. Organise training, coaching, and mentoring to ensure team members are fully equipped to perform their roles. Review and improve internal processes, ensuring effective cross-team communication. Maintain good relationships with work providers and suppliers. Dealing with client queries and complaints Person Specification: A qualified Solicitor/Legal Executive (CILEX) or qualified by experience. Experience of managing a Claimant Personal Injury portal caseload, ideally Occupiers\’ Liability and Public Liability claims from inception to conclusion. Previous experience of supervising large teams of paralegals ensuring productivity and tasks are prioritised effectively. Working knowledge of the Civil Procedure Rules and good knowledge of the relevant Pre-Action Protocols Experienced at dealing with client queries and complaints. The ability to deal with clients and third parties in a professional and competent manner is essential. Strong organisational, leadership and interpersonal skills Ability to manage team productivity and prioritise tasks effectively. Acute attention to detail and experience in a process-driven environment Strong administrative and analytical skills with the ability to handle sensitive information. Sound letter writing and document drafting skills. IT proficiency, ideally experience of working on a case management system. Salary & Hours: A basic salary of £40,000 – £50,000 with the opportunity to earn a team bonus Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: Hybrid Working – 3/2 hybrid working pattern after probation. 23 Days Holiday – Rising to 26 days, plus bank/public holidays. Extra Holidays – 3 holiday buy backs and an extra day for your birthday after service length requirement. Looking After Your Health – Private medical insurance available after 2 years\’ service, annual flu jab and Employee Assistance Programme. Looking After Your Well-being – 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. Work Life / Balance – Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Portal Manager, Portal Team Lead, Litigation Portal Manager, Occupiers\’ and Public Liability, Solicitor, Law may also be considered for this role. #J-18808-Ljbffr

OL/PL Portal Manager employer: Aspect Marketing Solutions

Express Solicitors is an award-winning law firm based in Sharston, Manchester, dedicated to providing exceptional client service in personal injury and clinical negligence claims. With a strong focus on employee development, we offer a supportive work culture that includes hybrid working options, generous holiday allowances, and health benefits, ensuring our team members thrive both professionally and personally. Join us to be part of a dynamic team where your contributions are valued, and you can grow your career in a rewarding environment.
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Contact Detail:

Aspect Marketing Solutions Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land OL/PL Portal Manager

✨Tip Number 1

Familiarise yourself with the specific requirements of managing a Personal Injury portal team. Understanding the nuances of Occupiers' and Public Liability claims will give you an edge in discussions during the interview.

✨Tip Number 2

Prepare to showcase your leadership skills by thinking of examples where you've successfully managed a team. Highlighting your experience in training and developing others will resonate well with the hiring managers.

✨Tip Number 3

Brush up on your knowledge of the Civil Procedure Rules and relevant Pre-Action Protocols. Being able to discuss these confidently will demonstrate your expertise and readiness for the role.

✨Tip Number 4

Since the recruitment process includes scenario-based questioning, think about potential challenges you might face in this role and how you would address them. This preparation will help you stand out as a proactive candidate.

We think you need these skills to ace OL/PL Portal Manager

Team Leadership
Client Relationship Management
Personal Injury Law Knowledge
Occupiers' Liability and Public Liability Expertise
Process Improvement
Performance Management
Training and Development
Effective Communication
Analytical Skills
Attention to Detail
Time Management
Problem-Solving Skills
Knowledge of Civil Procedure Rules
Document Drafting Skills
IT Proficiency in Case Management Systems

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in managing personal injury claims, particularly in Occupiers' and Public Liability. Emphasise your leadership skills and any previous roles where you supervised teams.

Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and team development. Mention specific examples of how you've improved processes or trained team members in past roles to demonstrate your fit for the position.

Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to communicate clearly and professionally. Use concise language and structure your documents well to make a strong impression.

Prepare for Scenario-Based Questions: As interviews will include scenario-based questioning, think about potential challenges you might face in this role. Prepare examples from your past experiences that showcase your problem-solving skills and ability to manage team dynamics.

How to prepare for a job interview at Aspect Marketing Solutions

✨Know Your Stuff

Make sure you have a solid understanding of personal injury law, especially regarding Occupiers' and Public Liability claims. Brush up on the Civil Procedure Rules and relevant Pre-Action Protocols, as these will likely come up during your interview.

✨Showcase Your Leadership Skills

As a team leader, it's crucial to demonstrate your ability to manage and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on training, performance reviews, and improving team productivity.

✨Prepare for Scenario-Based Questions

Since the interview will include scenario-based questioning, think about potential challenges you might face in the role. Be ready to discuss how you would handle client queries, complaints, and team dynamics effectively.

✨Emphasise Communication Skills

Effective communication is key in this role. Be prepared to discuss how you build relationships with clients, colleagues, and external partners. Highlight any experience you have in resolving conflicts or improving cross-team communication.

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