Weekend Call Centre Manager

About Aspect Maintenance: Aspect Maintenance is a leading provider of property maintenance and restoration services, dedicated to delivering exceptional customer service and high-quality workmanship. Job Summary: We are seeking a highly motivated Weekend Contact Centre Manager to lead and inspire our weekend team. The ideal candidate will have a proven track record of exceeding sales targets and a strong focus on customer satisfaction. This role requires a dynamic individual with expertise in objection handling, complaint resolution & schedule management Responsibilities: * Lead, manage, and motivate our weekend contact centre team to achieve and exceed sales targets. * Monitor team performance, providing regular coaching, feedback, and training to improve sales conversion rates. * Analyse call data and identify areas for improvement in sales processes and customer interactions. * Implement quality assurance measures to maintain high standards of customer service and sales performance. * Drive a positive and productive work environment within the contact centre. Qualifications and Experience: * Proven experience managing contact centre teams * Exceptional skills in objection handling and closing sales. * Strong experience in complaint resolution and customer service best practices. * Excellent communication, interpersonal, and leadership skills. * Strong analytical and problem-solving abilities. * Experience with contact centre technologies (e.g., CRM systems, call recording software, diallers). * Experience in the property maintenance/restoration industry is a plus but not essential. Please not, working pattern for this role is: Friday – 9am – 6pm Saturday – 7am – 7pm Sunday – 7am – 7pm Monday 9am – 6pm