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- Tasks: Join our Sales Agent team to handle customer inquiries and secure bookings.
- Company: Aspect is one of London’s largest property maintenance teams, operating 24/7.
- Benefits: Earn a starting salary of £26,000 plus monthly performance bonuses; Monday to Friday schedule.
- Why this job: Be part of an ambitious team during an exciting expansion phase with training opportunities.
- Qualifications: Experience in sales and call centers; CRM knowledge is a plus.
- Other info: Full trade training provided; strong communication skills are essential.
About Us Covering more trades than anyone else, Aspect is one of London’s largest property maintenance teams. We’re always ready to help no matter what maintenance issue someone has. We do this 24/7. After more than 15 years of helping thousands of residential and commercial customers every month, we have ambitious plans to expand our business over the next 2 years. We’re looking for ambitious people to join us at this exciting time. Salary & Benefits * Basic annual salary starting at £26,000 per annum * Monthly Performance Based Bonus * Monday to Friday: 8am to 5pm * Office based (no remote working) The Role The Sales Agent team in our operations department handles inbound service enquiries and booking opportunities from new and returning customers. Learning about the wide range of services we offer is an integral part of building confidence with customers. Clear communication of our capabilities, our pricing options and job scheduling is essential. Our operations department is a busy place to work. You’ll need to be able to focus on customer needs and prioritise urgent requests. In addition, you would be helping secure bookings for our clients, providing low level quotes and communicating to Aspects clients via email. You’ll receive training for a variety of tasks so you can assist with other areas of operations. These additional duties will include resolving client cases, chasing outstanding payments, and providing support to tradespeople. The role is suited to someone with a sales and customer service background who’s confident, ambitious, and quick thinking. Securing bookings relies on being an active listener and providing helpful advice. About You You’ll have experience within sales and working in a call centre. You'll have used CRM systems for tasks such as booking jobs, processing customer requests, and updating customer records. You’ll also have experience providing quotes to clients and documenting this within emails. Experience using WebChat or SalesForce would be beneficial, but not essential. Showing empathy and patience and understanding a situation from someone else’s perspective are important qualities. You’ll have strong communication skills. You’ll be confident in selling a wide range of trade services. Writing clear, detailed notes for our schedulers and tradespeople to process is essential. Some knowledge of resolving maintenance issues is preferred but not essential. Full trade training is provided
Sales Agent employer: Aspect Maintenance
Contact Detail:
Aspect Maintenance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent
✨Tip Number 1
Familiarize yourself with the range of services that Aspect offers. This knowledge will not only boost your confidence during conversations with potential clients but also help you provide accurate information and quotes.
✨Tip Number 2
Practice active listening skills. Being able to understand and respond to customer needs effectively is crucial in securing bookings and providing excellent service.
✨Tip Number 3
Get comfortable with CRM systems, as they are essential for managing customer interactions. If you have experience with similar systems, be ready to discuss how you've used them in past roles.
✨Tip Number 4
Showcase your sales and customer service experience during the interview. Highlight specific examples where you successfully handled inquiries or secured bookings, as this will demonstrate your suitability for the role.
We think you need these skills to ace Sales Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Sales Agent position. Understand the key responsibilities, such as handling inbound service inquiries and providing quotes, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your sales and customer service experience, especially if you've worked in a call center or used CRM systems. Mention any specific achievements that demonstrate your ability to secure bookings and provide excellent customer support.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to highlight your ability to write clear and detailed notes. Provide examples of how you've effectively communicated with clients in previous roles, whether through email or other channels.
Express Your Ambition: Aspect is looking for ambitious individuals. In your application, convey your enthusiasm for the role and your desire to contribute to the company's growth. Share your career goals and how they align with Aspect's plans for expansion.
How to prepare for a job interview at Aspect Maintenance
✨Know the Services Inside Out
Familiarize yourself with the wide range of services that Aspect offers. Being able to confidently discuss these services will help you build trust with potential customers during the interview.
✨Demonstrate Active Listening Skills
Showcase your ability to listen actively by providing examples from your past experiences. This is crucial for understanding customer needs and securing bookings effectively.
✨Highlight Your Sales Experience
Be prepared to discuss your previous sales roles and how you've successfully handled customer inquiries. Use specific examples to illustrate your achievements and how they relate to the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Strong communication skills are essential for this role, so ensure you convey your ideas in a structured and confident manner during the interview.
