Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable immigrant families and youth through case management and community outreach.
- Company: Join S.U.C.C.E.S.S., a leading multicultural social services agency.
- Benefits: Enjoy competitive pay, wellness days, and a supportive work-life balance.
- Other info: Be part of a diverse team dedicated to community support and inclusion.
- Why this job: Make a real difference in the lives of newcomers while growing your skills.
- Qualifications: Degree in Social Work or related field; experience with diverse populations preferred.
The predicted salary is between 30000 - 42000 £ per year.
Overview
At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.
Details
Division: Integrated Services for Newcomers
Program: Settlement & Family Services – ISIP
Employment Type: Temporary Full-Time
Contract Period: October 14, 2025 – March 12, 2027 (Mat Leave Coverage)
Number of Positions: 1
About the Position
The Case Manager (CM) works with highly vulnerable immigrant/refugee families and youth during the settlement process by providing a wraparound client-centered case management service. The CM is responsible for recruiting eligible families and youth and providing one-on-one case management, support and group services to a population who struggle through multiple barriers during their settlement process, with the goal of building and enhancing their capacity towards self-independence and self-reliance.
Reports to: Program Coordinator
Key Duties & Responsibilities
- Provides recruitment through outreaching to at-risk/vulnerable immigrant and refugee families and youth
- Conducts comprehensive intake, eligibility and needs assessment
- Performs a case management approach through setting action plans as well as the \”wrap around\” service plan with clients
- Offers continuous case monitoring and follow up
- Conducts home visits when necessary
- Provides settlement counselling and settlement assistance and support to clients
- Bridges clients to different services
- Liaises and works closely with community agencies and partnering agencies
- Conducts life skills, literacy and essential skills group sessions for clients
- Provides group services, case conferencing, supported access and transition support to external services
- Ensures all services meet accreditation standards
- Maintains up-to-date case records
- Responsible for report writing and making case records
- Maintains statistical records for accountability, funding applications/reports and program development purposes
- Attend case conferences, supervision and team meetings regularly
- Attends division staff meetings and training opportunities as required
- Provides settlement assistance and support to newcomers arriving in YVR
- Works closely with staff members of other S.U.C.C.E.S.S. divisions/offices in providing joint support to individuals and families
- Performs other tasks as assigned by supervisor
Education, Training and Experience
- Bachelor’s degree or Diploma in Social Work, Psychology, or related discipline
- Two (2) years of family/youth work experience and/or settlement work experience with vulnerable populations is preferable
- Experience in group facilitation
- Demonstrates knowledge about local community resources for at-risk and vulnerable immigrant populations
- Demonstrates experiences on conflict resolution, case management and basic counselling skills
- Demonstrates strong understanding of case planning and case management principles and techniques
- Demonstrates good knowledge of issues vulnerable immigrant families and youth are facing, including social, cultural, emotional, mental health, health and sexual orientation issues
- Demonstrates language and cultural proficiency that is applicable to the various source countries of vulnerable populations in their service area
- Demonstrates knowledge and experience in cross-cultural communication and service methods appropriate to clients with low literacy and low English skills
Job Skill and Abilities
- Excellent verbal and written communication skills in English with at least one second language to perform language-specific service
- Excellent in interpersonal and communication skills
- A good team player with internal and external stakeholders
- Ability to deal effectively with people from diverse backgrounds
- Excellent program planning, time management and organizational skills
- Proficiency in the use of Microsoft Office Suite and basic internet skills
- Comfortable in performing home visits/outreach
- Multi-tasking and flexible
- Ability to speak and write a second language (ex. Mandarin or Cantonese) may be considered as an asset in order to meet diverse clientele and operational needs
About S.U.C.C.E.S.S.
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.
At S.U.C.C.E.S.S., we take care of our communities and our people!
Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:
- paid time off ‘monthly wellness days’ (up to 12 days per year)
- additional agency holidays (2 additional statutory holidays)
- 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
- company-funded pension (GRRSP)
- extended health & dental plan
- employee & family assistance programs
- access to wellness programs
S.U.C.C.E.S.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.
Interested candidates please apply by 11:59pm, October 17, 2025
While we appreciate all applications, only those selected for an interview will be contacted.
#J-18808-Ljbffr
13465 - Case Manager (Mat Leave Converage) employer: ASPECT BC - Association of Service Providers for Employability and Career Training
Contact Detail:
ASPECT BC - Association of Service Providers for Employability and Career Training Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 13465 - Case Manager (Mat Leave Converage)
✨Tip Number 1
Network like a pro! Reach out to your connections in the social services field, especially those who work with immigrant and refugee communities. They might know about opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by researching S.U.C.C.E.S.S. and its programs. Understand their mission and values so you can show how your experience aligns with their goals during the interview.
✨Tip Number 3
Practice your case management skills in mock interviews. Think of scenarios where you had to support vulnerable populations and be ready to discuss your approach and outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at S.U.C.C.E.S.S.
We think you need these skills to ace 13465 - Case Manager (Mat Leave Converage)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Case Manager role. We want to see how you can contribute to our mission at S.U.C.C.E.S.S.!
Showcase Relevant Experience: When detailing your work history, focus on your experience with vulnerable populations and case management. We love seeing real-life examples of how you've made a difference in similar roles.
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where possible to make it easy for us to read through your application. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at ASPECT BC - Association of Service Providers for Employability and Career Training
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Manager and the specific challenges faced by immigrant and refugee families. Familiarise yourself with S.U.C.C.E.S.S. and its mission to support these communities. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your case management skills, especially in working with vulnerable populations. Think about times when you've successfully facilitated group sessions or provided one-on-one support. Be ready to discuss how you can apply these skills to the role.
✨Cultural Awareness is Key
Given the diverse clientele you'll be working with, demonstrate your understanding of cross-cultural communication. Share any relevant experiences where you've worked with individuals from different backgrounds, and how you adapted your approach to meet their needs.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Inquire about the team dynamics, the types of challenges the Case Manager typically faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.