At a Glance
- Tasks: Lead exciting projects to enhance customer care and experience at ASOS.
- Company: Join ASOS, a global fashion retailer that celebrates individuality and creativity.
- Benefits: Enjoy employee discounts, personal development opportunities, and flexible benefits.
- Other info: Collaborative office culture with excellent career growth potential.
- Why this job: Make a real impact on customer experience while working in a dynamic team.
- Qualifications: Project management skills and a passion for customer-centric solutions.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process.
Job Description
We are currently looking for a Customer Care & Experience Project Manager to drive the delivery of key transformation workstreams and to continue to build an even more customer-centric business. They will add value through supporting the delivery of key initiatives aligned to our Customer Care 3-year plan and wider business strategy. ASOS Customer Care has ambitions to become industry leading in their customer experience and we are looking for a customer centric project manager to help get us there.
As Project Manager, the role will ensure that key project milestones and deliverables are met on time and to budget. Project reporting will also be a key part of the role, requiring RAG status reports to be produced on a fortnightly basis to feed into programme boards. They’ll be confident in identifying and articulating risks clearly, escalating where appropriate and mobilising recovery plans to mitigate future issues. The role requires stakeholder management across multiple teams with varying levels of seniority, ensuring alignment, clarity and pace throughout the project lifecycle.
They will support both operational and product functions within our Customer Care Product Team, applying best practices and project management methodologies on a daily basis to successfully deliver a range of projects and initiatives. This role blends structure and adaptability to ensure projects land successfully and contribute to a best in class customer experience.
About the role
- Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation
- Lead cross-functional teams, motivating and guiding them to achieve project objectives
- Manage project budgets, track expenses, and optimise resource utilisation
- Identify and mitigate potential risks that may impact project success
- Facilitate effective communication between stakeholders, team members, and clients
- Monitor project progress, provide regular status updates, and implement corrective actions when necessary
- Conduct post-project evaluations to identify areas for improvement and apply lessons learned to future projects
- Ensure compliance with company policies, industry standards, and regulatory requirements
- Foster a culture of innovation and continuous improvement within the project team
- Supporting our culture by championing Diversity, Equity & Inclusion strategies
We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least three days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
Qualifications
About you
- Project Management Professional (PMP) certification or equivalent
- Proficiency in project management methodologies such as Agile, Scrum, and Waterfall
- Strong skills in using project management software (e.g., Microsoft Project, Jira, Trello)
- Strong Customer/Commercial experience ideally in B2C and familiarity with industry-specific practices and trends (relevant to our company's sector)
- Demonstrated expertise in risk management and stakeholder management
- Outstanding communication and presentation skills
- Strong problem-solving and decision-making abilities
- Ability to lead and motivate cross-functional teams effectively
- Adaptability and willingness to embrace change in a dynamic work environment
Additional Information
What’s in it for you?
- Employee discount (hello ASOS discount!)
- ASOS Develops (personal development opportunities across the business)
- Employee sample sales
- Access to a huge range of LinkedIn learning materials
- 25 days paid annual leave + an extra celebration day
- Discretionary performance related bonus scheme
- Private medical care scheme
- Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
Project Manager - Customer Care & Experience (Mat Cover) in Watford employer: ASOS
At ASOS, we pride ourselves on being an inclusive and dynamic workplace where creativity thrives and employees are empowered to be their authentic selves. As a Project Manager in Customer Care & Experience, you'll benefit from a supportive culture that champions diversity and offers extensive personal development opportunities, alongside competitive perks like employee discounts and flexible benefits. Our collaborative environment, with a focus on innovation and continuous improvement, ensures that you can grow your career while contributing to an industry-leading customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager - Customer Care & Experience (Mat Cover) in Watford
✨Tip Number 1
Network like a pro! Reach out to current ASOS employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research ASOS’s recent projects and customer care initiatives. We want to show that we’re not just interested in the role, but also in how we can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your project management experience and how it aligns with ASOS’s customer-centric approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we can keep track of your progress and any updates directly from there.
We think you need these skills to ace Project Manager - Customer Care & Experience (Mat Cover) in Watford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Manager role. Highlight your experience in customer care and project management methodologies like Agile or Scrum, as these are key to what we're looking for at ASOS.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully managed projects in the past. Use metrics where possible to demonstrate your impact, as we love seeing results!
Be Authentic:At ASOS, we value authenticity. Let your personality shine through in your application. Share why you're passionate about customer care and how you can contribute to our mission of creating a fantastic customer experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us that you’re serious about joining our team!
How to prepare for a job interview at ASOS
✨Know Your Project Management Methodologies
Make sure you brush up on your knowledge of Agile, Scrum, and Waterfall methodologies. Be ready to discuss how you've applied these in past projects, as ASOS is looking for someone who can hit the ground running with their project management practices.
✨Showcase Your Customer-Centric Approach
ASOS values a customer-centric mindset, so prepare examples that highlight how you've prioritised customer experience in your previous roles. Think about specific initiatives you've led that improved customer satisfaction or engagement.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've managed stakeholders in the past. Have examples ready that demonstrate your ability to communicate effectively across different levels of seniority and how you’ve navigated any challenges that arose during projects.
✨Be Ready to Discuss Risk Management
Since identifying and mitigating risks is crucial for this role, come prepared with examples of how you've successfully managed risks in previous projects. Highlight your problem-solving skills and any recovery plans you've implemented to keep projects on track.
