At a Glance
- Tasks: Lead exciting projects to enhance customer care and experience at ASOS.
- Company: Join ASOS, a global fashion retailer that celebrates individuality and creativity.
- Benefits: Enjoy employee discounts, flexible benefits, and 25 days of annual leave plus a bonus day.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Make a real impact on customer experience while working in a dynamic, supportive environment.
- Qualifications: Project management skills, experience with Agile methodologies, and strong communication abilities.
The predicted salary is between 50000 - 60000 £ per year.
Company Description
We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process.
Job Description
We are currently looking for a Customer Care & Experience Project Manager to drive the delivery of key transformation workstreams and to continue to build an even more customer-centric business. They will add value through supporting the delivery of key initiatives aligned to our Customer Care 3-year plan and wider business strategy. ASOS Customer Care has ambitions to become industry leading in their customer experience and we are looking for a customer centric project manager to help get us there.
As Project Manager, the role will ensure that key project milestones and deliverables are met on time and to budget. Project reporting will also be a key part of the role, requiring RAG status reports to be produced on a fortnightly basis to feed into programme boards. They’ll be confident in identifying and articulating risks clearly, escalating where appropriate and mobilising recovery plans to mitigate future issues. The role requires stakeholder management across multiple teams with varying levels of seniority, ensuring alignment, clarity and pace throughout the project lifecycle.
They will support both operational and product functions within our Customer Care Product Team, applying best practices and project management methodologies on a daily basis to successfully deliver a range of projects and initiatives. This role blends structure and adaptability to ensure projects land successfully and contribute to a best in class customer experience.
The Details
- Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation
- Lead cross-functional teams, motivating and guiding them to achieve project objectives
- Manage project budgets, track expenses, and optimise resource utilisation
- Identify and mitigate potential risks that may impact project success
- Facilitate effective communication between stakeholders, team members, and clients
- Monitor project progress, provide regular status updates, and implement corrective actions when necessary
- Conduct post-project evaluations to identify areas for improvement and apply lessons learned to future projects
- Ensure compliance with company policies, industry standards, and regulatory requirements
- Foster a culture of innovation and continuous improvement within the project team
- Supporting our culture by championing Diversity, Equity & Inclusion strategies
We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
Qualifications
- Project Management Professional (PMP) certification or equivalent
- Proficiency in project management methodologies such as Agile, Scrum, and Waterfall
- Strong skills in using project management software (e.g., Microsoft Project, Jira, Trello)
- Strong Customer/Commercial experience ideally in B2C and familiarity with industry-specific practices and trends (relevant to our company's sector)
- Demonstrated expertise in risk management and stakeholder management
- Outstanding communication and presentation skills
- Strong problem-solving and decision-making abilities
- Ability to lead and motivate cross-functional teams effectively
- Adaptability and willingness to embrace change in a dynamic work environment
Additional Information
- Employee discount (hello ASOS discount!)
- Employee sample sales
- 25 days paid annual leave + an extra celebration day for a special moment
- Discretionary bonus scheme
- Private medical care scheme
- Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
- Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role
Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.
Project Manager - Customer Care & Experience in Watford employer: ASOS
At ASOS, we pride ourselves on being an inclusive and dynamic workplace where creativity thrives. As a Project Manager in Customer Care & Experience, you'll be part of a culture that champions diversity and innovation, with ample opportunities for personal and professional growth. Enjoy a range of benefits including generous annual leave, private medical care, and a supportive environment that encourages you to be your true self while making a meaningful impact on our customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager - Customer Care & Experience in Watford
✨Tip Number 1
Network like a pro! Reach out to current ASOS employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing ASOS inside out. Familiarise yourself with their customer care strategies and recent projects. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Showcase your project management skills during interviews. Use specific examples of how you've led teams, managed budgets, and tackled risks. This will help them see you as the perfect fit for driving their customer-centric initiatives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ASOS family.
We think you need these skills to ace Project Manager - Customer Care & Experience in Watford
Some tips for your application 🫡
Be Yourself:At StudySmarter, we believe in authenticity. When you're writing your application, let your true self shine through. Share your unique experiences and how they align with the role of Project Manager in Customer Care & Experience.
Tailor Your Application:Make sure to customise your application for the specific role. Highlight your project management skills and experience that directly relate to customer care and transformation initiatives. We want to see how you can contribute to our mission!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've successfully managed projects in the past. This will help us see the impact you've made in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ASOS
✨Know Your Project Management Methodologies
Make sure you brush up on your knowledge of Agile, Scrum, and Waterfall methodologies. Be ready to discuss how you've applied these in past projects, as ASOS is looking for someone who can blend structure with adaptability.
✨Showcase Your Customer-Centric Approach
ASOS values a customer-centric mindset, so prepare examples that highlight how you've improved customer experiences in previous roles. Think about specific initiatives you've led that align with their goal of becoming industry-leading in customer care.
✨Prepare for Stakeholder Management Questions
Expect questions about how you've managed stakeholders across different levels. Have examples ready that demonstrate your ability to communicate effectively and keep everyone aligned throughout the project lifecycle.
✨Be Ready to Discuss Risk Management
Since identifying and mitigating risks is crucial for this role, come prepared with examples of how you've successfully navigated challenges in past projects. Highlight your problem-solving skills and any recovery plans you've implemented.
