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For Companies At a Glance
- Tasks: Lead key brand partnerships, drive revenue, and enhance customer experiences.
- Company: Join ASOS, a dynamic fashion retailer with a collaborative culture.
- Benefits: Enjoy employee discounts, 25 days leave, and flexible benefits.
- Why this job: Make an impact by optimising performance for top brands in the fashion industry.
- Qualifications: Proven experience in account management and data-driven decision making.
- Other info: Work in a vibrant team environment with opportunities for personal growth.
The predicted salary is between 43200 - 72000 ÂŁ per year.
As the Senior Account Manager - Partner Fulfils, you’ll be the go‑to for our biggest brand partners, leading the ASOS Partner Fulfils Account Management team to drive revenue, optimise performance, and deliver a seamless customer experience. Reporting into the Head of Partner Fulfils, you’ll turn insights into action, keep trading sharp, and make sure Partner Fulfils shows up brilliantly for our customers. You’ll work hand‑in‑hand with Product, Studios, Marketing, Technology, Customer Care & Accounts and, of course, our brand partners, to deliver ambitious growth and best‑in‑class service across the Partner Fulfils channel.
The Details
- Build and grow relationships with strategic accounts to maximise demand through Partner Fulfils, aligned to ASOS and brand partner commercial goals.
- Own sales performance to hit weekly, monthly and quarterly targets, using actionable insights (sales data, customer behaviour, product trends) to inform trading decisions.
- Monitor partner performance against agreed KPIs, spot risks/opportunities early, and shape joint business plans that improve sales outcomes and customer experience.
- Partner with ASOS Product Teams to manage the Wholesale + Partner Fulfils model, align seasonal buys and run QBRs that set future strategy.
- Oversee partner‑led, marketplace‑only accounts; curate a relevant brand portfolio with strong local market resonance.
- Track and report on KPIs (sales volumes, return rates, CSAT) to assess account health and prioritise improvements.
- Lead vendor management and produce regular reports on performance and adherence to marketplace policies, standards and contractual SLAs, aligned to the ASOS scorecard.
- Ensure partners and ASOS teams follow onboarding processes to hit retail launch dates — from accurate middleware data to samples, imagery and marketing.
- Build a strong network across Studios, Tech and middleware providers; challenge ways of working, troubleshoot quickly and continuously improve speed‑to‑market.
- Partner with Customer Care to engage brand partners in enhancing the end‑to‑end customer journey and proactively remove friction points.
- Support our culture by championing Diversity, Equity & Inclusion strategies.
Our in‑person rhythm: We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision‑making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
Qualifications
About You
You’re a commercially savvy relationship‑builder with marketplace/partner‑fulfilment experience and a track record of delivering growth. You’ll also bring:
- Proven success managing key strategic accounts and hitting revenue targets in marketplace or Partner Fulfils environments.
- Strength in data‑driven trading - confident building scorecards, reading the story in the numbers, and turning insight into actions.
- Experience aligning joint business plans, running QBRs and influencing senior stakeholders internally and externally.
- Knowledge of Wholesale + Partner Fulfils models, including seasonal buy alignment and launch readiness.
- Vendor management know‑how with marketplace policies, standards and SLAs.
- Leadership that coaches and inspires Account Managers, builds clarity, and raises the performance bar.
- Systems confidence and the ability to train others on process or workflow updates.
Additional Information
What’s in it for you?
- Employee discount (hello ASOS discount!)
- Employee sample sales
- 25 days paid annual leave + an extra celebration day for a special moment
- Discretionary bonus scheme
- Private medical care scheme
- Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
- Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role
Senior Key Account Manager - Partner Fulfils in London employer: ASOS
Contact Detail:
ASOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Key Account Manager - Partner Fulfils in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and its partners. Understand their goals and challenges, and think about how you can contribute. This will help you stand out and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! You need to be able to sell yourself just like you would sell a product. Highlight your achievements and how they relate to the Senior Key Account Manager role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the ASOS team and ready to dive into the Partner Fulfils world.
We think you need these skills to ace Senior Key Account Manager - Partner Fulfils in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Key Account Manager role. Highlight your experience with strategic accounts and any marketplace or Partner Fulfils knowledge you have. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use numbers and data to demonstrate how you've hit revenue targets or improved performance in previous roles. We love a good success story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build relationships and inspire others, so don’t be afraid to show us who you are. Authenticity goes a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our culture and values while you’re at it!
How to prepare for a job interview at ASOS
✨Know Your Numbers
As a Senior Key Account Manager, you'll need to be data-savvy. Brush up on your sales performance metrics and be ready to discuss how you've used data to drive decisions in the past. Bring examples of how you’ve turned insights into actions that improved sales outcomes.
✨Build Relationships
This role is all about relationship-building with brand partners. Think about how you can demonstrate your ability to foster strong connections. Prepare anecdotes that showcase your experience in managing key accounts and how you’ve maximised demand through collaboration.
✨Showcase Your Leadership Skills
You’ll be leading a team, so it’s crucial to highlight your leadership style. Be prepared to discuss how you inspire and coach others, and share specific examples of how you’ve raised performance bars in previous roles. This will show that you’re not just a manager, but a leader.
✨Understand ASOS Culture
Familiarise yourself with ASOS's culture and values, especially their focus on Diversity, Equity & Inclusion. Be ready to discuss how you can contribute to this culture and enhance the customer journey. Showing that you align with their ethos will set you apart from other candidates.
