At a Glance
- Tasks: Lead transformation projects to optimise product operations and implement AI solutions.
- Company: Join ASOS, a global fashion retailer that celebrates individuality and creativity.
- Benefits: Enjoy employee discounts, flexible benefits, and 25 days of annual leave plus a bonus day.
- Other info: Be part of a supportive culture that values your true self and offers growth opportunities.
- Why this job: Make a real impact by streamlining processes and driving innovation in a dynamic environment.
- Qualifications: Experience in product operations and building AI-enabled workflows is essential.
The predicted salary is between 60000 - 80000 € per year.
Company Description
We're ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgement, and channel your creativity into a platform used by millions. Everyone needs some help showing up as their best self. We're Disability Confident Committed - let our Talent team know if you need any reasonable adjustments throughout the recruitment process.
The Opportunity
This role is an opportunity to shape and scale the Product operating model at ASOS, with a clear focus on improving how work gets done across Product teams (which includes Buying, Merchandising, Sourcing) through process optimisation, operational structuring and workflow redesign. Sitting within the Product Strategy & Operations team, the role will partner closely with stakeholders across Product, Technology and Operations to identify inefficiencies, simplify ways of working and drive measurable improvements in speed, productivity and decision-making across the product lifecycle.
This role will focus on driving operational excellence within Product through a combination of process redesign, workflow optimisation and the practical application of automation and agentic AI solutions. The aim is to simplify workflows, reduce manual effort and enable more intelligent, scalable ways of working across the product lifecycle. This is a hands-on transformation role, combining structured problem solving, operational design and delivery. You will define improved ways of working, translate them into practical implementation plans and drive adoption across teams to deliver tangible business impact.
Operational Transformation & Process Design
- Partner with Product and Operations stakeholders to map current workflows, diagnose inefficiencies and identify opportunities to improve ways of working.
- Lead structured sessions to redesign processes across key areas such as product development, planning, intake and execution.
- Simplify and standardise workflows to improve speed, transparency and cross-functional alignment.
- Define clear operating models, roles and responsibilities across Product teams.
- Identify organisational and process pre-requisites required to enable sustainable improvements.
Transformation Strategy & Roadmapping
- Translate operational challenges into clear, actionable transformation initiatives.
- Develop short, medium and long-term roadmaps with clear milestones, ownership and success metrics.
- Prioritise initiatives based on business impact, scalability and implementation feasibility.
- Build business cases and define KPIs to track progress and outcomes.
Delivery & Implementation
- Drive end-to-end implementation of process and operational changes across Product teams.
- Lead cross-functional coordination to ensure successful rollout of new ways of working.
- Establish governance, tracking and reporting frameworks to monitor impact.
- Partner with enablement teams to support adoption through training, documentation and change management.
- Continuously iterate on processes based on performance data and feedback.
Automation & Workflow Enablement
- Identify opportunities to reduce manual effort through workflow improvements, automation and better tooling.
- Prototype lightweight solutions, including AI-enabled workflows or agents where relevant, to validate improvements before scaling.
- Introduce practical, scalable ways to improve team productivity and decision-making through smarter workflows.
Qualifications About You
- Significant experience in product operations, consulting or transformation roles within fast-paced, technology-driven environments.
- Experience building automations and AI-enabled workflows (e.g. Microsoft Copilot, low-code tools, LLM APIs) to solve day-to-day operational problems.
- Degree in Computer Science or Advanced Analytics.
- Proven track record of designing and implementing operational improvements, not just defining strategy.
- Strong operational and systems thinking, with the ability to simplify complex processes and improve execution.
- Demonstrated ability to translate ambiguous problems into clear plans, deliverables and outcomes.
- Experience leading cross-functional initiatives and driving change across multiple stakeholders.
- Highly structured and pragmatic, with a focus on delivering measurable business impact.
- A builder mindset, with a bias towards identifying inefficiencies and creating practical solutions to improve team productivity.
Additional Information
- Employee discount (hello ASOS discount!)
- Employee sample sales
- 25 days paid annual leave + an extra celebration day for a special moment
- Discretionary bonus scheme
- Private medical care scheme
- Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
- Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role
Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like.
Manager, Special Projects (AI & Automation) in London employer: ASOS
At ASOS, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every individual is empowered to be their authentic self. As a Manager in Special Projects focusing on AI & Automation, you'll benefit from a range of perks including generous annual leave, private medical care, and a flexible benefits allowance, all while working in a dynamic environment that prioritises personal growth and operational excellence. Join us in shaping the future of fashion retail through innovative solutions and collaborative teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Special Projects (AI & Automation) in London
✨Tip Number 1
Network like a pro! Reach out to current ASOS employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding ASOS's values and recent projects. We want to show how our skills align with their mission of operational excellence and innovation in AI and automation.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help us articulate our experience in process optimisation and transformation clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress and stay updated on any new opportunities.
We think you need these skills to ace Manager, Special Projects (AI & Automation) in London
Some tips for your application 🫡
Be Yourself:At ASOS, we want to see the real you! Don’t be afraid to let your personality shine through in your application. Show us what makes you unique and how you can contribute to our vibrant culture.
Tailor Your Application:Make sure to customise your CV and cover letter for the Manager, Special Projects role. Highlight your experience with process optimisation and automation, and how it aligns with what we’re looking for at ASOS.
Showcase Your Achievements:We love seeing tangible results! Include specific examples of how you've driven operational improvements or implemented AI solutions in your previous roles. Numbers and metrics can really make your application stand out.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at ASOS
✨Know Your Stuff
Before the interview, dive deep into ASOS's operations and their approach to product management. Familiarise yourself with their current processes and think about how you can bring your experience in AI and automation to improve them. This shows you're not just interested in the role but also invested in the company's success.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past where you've successfully identified inefficiencies and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your structured problem-solving abilities, which are crucial for this role.
✨Be Ready to Discuss Automation
Since the role focuses on AI and automation, be prepared to discuss your experience with these technologies. Bring examples of how you've built automations or AI-enabled workflows in previous roles. This will highlight your technical skills and show that you can drive operational excellence at ASOS.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the challenges ASOS faces in product operations or how they envision the future of automation within their teams. This not only shows your interest but also your strategic thinking and willingness to engage with the company's vision.
