ASOS is seeking a Product Specialist to optimise customer care experiences across digital tools and journeys. You will work with Product Managers, Engineering and Operations to translate needs into practical product enhancements, driving measurable improvements for customers and frontline advisors.
In this role you’ll own defined products within Customer Care, lead rollouts, analyse performance and champion automation and AI-enabled services to boost efficiency and satisfaction.
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Customer Care Product Specialist: Optimize Tools & Journeys employer: ASOS
ASOS, the parent company of TOPSHOP and TOPMAN, is an exceptional employer that fosters a vibrant and inclusive work culture in the heart of London. With a strong commitment to employee growth, you will benefit from personalised learning opportunities and a supportive environment that encourages creativity and innovation. Enjoy competitive benefits such as generous annual leave, private medical care, and exclusive employee discounts, all while being part of a dynamic team dedicated to shaping the future of fashion.
