Account Management Assistant (Asos Fulfilment Services)

We're ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly we're interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions. Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.

As an Account Management Assistant within ASOS Fulfilment Services, you'll play a key role in supporting the growth of a strategic initiative that helps our brand partners deliver more choice, availability, and speed to our customers. Working closely with the Key Account Manager and wider AFS team, you'll provide essential coordination, reporting, and admin support to ensure our partners are set up for success on ASOS.com. You'll collaborate across functions including Studios, Intake Planning, Finance, Supply Chain, GMP and Tech, to keep processes running smoothly, data accurate, and communication clear. Your contribution will help drive trading performance, improve partner experience, and support ASOS in scaling AFS as a commercial growth driver.

Responsibilities

• Build strong relationships with brand partners through daily communication, sharing trading updates and resolving operational issues.
• Support weekly trade calls by tracking performance KPIs, identifying opportunities for improvement, and ensuring follow-up actions are completed.
• Share insights on product performance and presentation - highlighting standout styles, regional trends, and opportunities to optimise imagery and descriptions.
• Coordinate internal processes and gather feedback on tech and logistics initiatives to help scale AFS effectively.
• Maintain accurate and up-to-date sales, stock, and planning data for key stakeholders.
• Prepare reports and trackers to monitor partner performance against joint business plans.
• Own key housekeeping tasks including carryover tracking, daily sales/go-live updates, and query reporting.
• Use analytical tools to surface key trends, risks, and opportunities, supporting the wider team with data-driven insights.
• Partner with Account Managers to monitor department KPIs (e.g. Intake/RTS), escalating issues where needed.
• Help deliver a seamless on-site experience by ensuring product, content, and operational details are correct and optimised.

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That's why our approach to working together includes spending at least 3 days a week in the office. It's a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.

Qualifications

You're commercially curious, highly organised, and ready to support a fast-paced team. You bring a proactive mindset, strong communication skills, and a collaborative approach to problem-solving. Whether you've gained experience through retail, merchandising, wholesale, or internships, you're confident working with data, systems, and cross-functional teams. You'll also be able to demonstrate:

• Great organisational skills with the ability to manage multiple priorities and deadlines.
• Strong attention to detail, especially in reporting and product data accuracy.
• Confidence in communicating with internal teams and external partners.
• A proactive and collaborative mindset, keen to learn and improve processes.
• Good systems skills (Excel, PowerPoint) and the ability to pick up new tools quickly.
• A customer-first approach, supporting the team in delivering a best-in-class partner experience.

Additional Information

Benefits

• Employee discount (hello ASOS discount!)
• Employee sample sales.
• 25 days paid annual leave + an extra celebration day for a special moment.
• Private medical care scheme.
• Fixed Annual Payment in addition to your salary each year, it's just an extra thank you from us.
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.