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For Companies At a Glance
- Tasks: Lead a team of engineers to create seamless digital shopping experiences for millions.
- Company: Join ASOS, a global fashion retailer committed to inclusivity and innovation.
- Benefits: Enjoy employee discounts, flexible benefits, and 25 days of annual leave.
- Why this job: Shape the future of online shopping while empowering your team and driving innovation.
- Qualifications: Proven leadership in engineering with a focus on customer experience and digital products.
- Other info: Be part of a culture that values curiosity, growth, and collaboration.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We're ASOS, the online retailer for fashion lovers worldwide. We aim to give customers confidence and empower our people to be their true selves. We are proud members of Inclusive Companies, Disability Confident, Committed, and have signed the Business in the Community Race at Work Charter. We placed 8th in the Inclusive Top 50 Companies Employer list.
At ASOS, we're passionate about bold, seamless digital experiences. As Head of Engineering, Customer Experience, you'll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. You will deliver and maintain the home page and product detail pages, ensuring immersive presentation and consistent, connected journeys across web and app.
What You'll Be Doing
- Defining Vision & Strategy: set and execute the technology strategy for customer experience, aligning with ASOS's business and product goals.
- Team Leadership: inspire, mentor, and develop a highâperforming engineering team, fostering growth and technical excellence.
- Engineering Excellence: champion robust, scalable, highâperforming platforms that deliver immersive and trustworthy experiences.
- CrossâFunctional Collaboration: work closely with Product, Design, and Customer teams to bring innovative digital experiences to life.
- Driving Innovation: adopt modern technologies, frameworks, and architectures to enhance speed, agility, and quality.
- Customer Focus: ensure all solutions balance innovation with reliability, accessibility, and customer needs.
- Culture Building: embed a culture of curiosity, continuous improvement, and empowerment within the engineering teams.
Qualifications
- Proven experience leading engineering teams focused on customer experience and digital products, ideally within eâcommerce or consumer technology.
- Track record of leading teams responsible for highâtraffic, highâuser online applications, with experience scaling engineering organisations to support demanding digital environments.
- Strong technical background, with handsâon engineering experience and deep knowledge of modern practices, frameworks, and architectures.
- Experience delivering mobile and web applications that delight and inspire customers.
- Understanding of search, experimentation, video technologies, and AI applications to enhance customer journeys.
- Strategic thinker, comfortable with both visionâsetting and technical detail.
- Highly collaborative, with experience partnering across Product, Design, Commercial, and Data functions.
- Innovative mindset, able to anticipate industry trends and translate them into practical solutions with measurable impact.
Benefits
- Employee discount.
- Employee sample sales.
- 25 days paid annual leave plus an extra celebration day.
- Discretionary bonus scheme.
- Private medical care scheme.
- Flexible benefits allowance.
- Personalised learning and inâtheâmoment experiences.
Seniority Level: MidâSenior level
Employment Type: Fullâtime
Job Function: Information Technology
Industry: Retail
Head of Engineering (Customer Experience) in London employer: ASOS.com
Contact Detail:
ASOS.com Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Engineering (Customer Experience) in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can bring to the table.
â¨Tip Number 3
Prepare for interviews by researching ASOS and its culture. Understand their values and think about how your experience aligns with their mission. Itâll help you stand out!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Head of Engineering (Customer Experience) in London
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading engineering teams and creating amazing customer experiences at ASOS.
Tailor Your CV: Make sure your CV is tailored to the Head of Engineering position. Highlight your experience in e-commerce and digital products, and donât forget to mention any innovative projects you've led that align with our goals.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've inspired teams and driven innovation in previous positions. Keep it engaging and relevant!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining the ASOS family!
How to prepare for a job interview at ASOS.com
â¨Know Your Tech Inside Out
As a candidate for the Head of Engineering role, you need to be well-versed in modern technologies and frameworks. Brush up on your knowledge of mobile and web applications, as well as AI applications that enhance customer journeys. Be ready to discuss how you've implemented these technologies in past projects.
â¨Showcase Your Leadership Style
This role requires inspiring and mentoring a team of engineers. Prepare examples of how you've led teams in the past, focusing on fostering growth and technical excellence. Highlight any specific strategies you've used to build a high-performing culture within your teams.
â¨Demonstrate Cross-Functional Collaboration
Collaboration is key at ASOS. Think of instances where you've worked closely with Product, Design, or Customer teams to deliver innovative digital experiences. Be ready to explain how you navigated challenges and ensured alignment across different functions.
â¨Align with ASOS's Vision
ASOS is all about empowering customers and creating seamless digital experiences. Familiarise yourself with their mission and values, and be prepared to discuss how your vision for customer experience aligns with theirs. Show them you're not just a tech expert, but also a cultural fit.
