At a Glance
- Tasks: Lead support for Dynamics 365 and ensure top-notch service across Finance systems.
- Company: Join ASOS, a dynamic leader in the fashion tech industry.
- Benefits: Enjoy employee discounts, flexible benefits, and 25 days of annual leave.
- Other info: Be part of a culture that values continuous improvement and career growth.
- Why this job: Make a real impact in finance technology while developing your leadership skills.
- Qualifications: Experience with Dynamics 365 and strong people management skills required.
The predicted salary is between 60000 - 75000 € per year.
As Dynamics Support Manager, you will lead the live service health, change control and audit readiness of ASOS's Finance Technology estate, with Microsoft Dynamics 365 Finance & Operations as the primary platform. Your role includes supporting the wider portfolio of Finance systems such as SAP Concur and related applications while maintaining high reliability, security and continuous improvement.
Key Responsibilities
- Service Operations & 24/7 Support Leadership
- Own end‑to‑end support across the Finance Technology estate, prioritising D365 F&O and ancillary systems.
- Lead L1 triage and L2 resolution with clear escalation to L3 engineering and vendor support.
- Operate a 24/7 support model across internal staff and offshore partners.
- Accountable for production service performance, including availability, resilience, recoverability, and incident response.
- Lead incident and problem management, ensuring root cause resolution and traceable improvement.
- Maintain operational readiness for peak trading, financial close, and audit periods.
- Change Control & Release Management
- Own the release cadence and change control process for all D365 F&O changes.
- Chair change advisory activity, balancing delivery momentum with platform stability and risk.
- Plan and deliver patching, upgrades, and vendor releases with testing, rollback plans and stakeholder communication.
- Maintain consistent governance and consistency across in‑house and offshore teams.
- Ensure every change is traceable end‑to‑end, covering request, approval, test evidence, deployment and post‑implementation review.
- Audit, Risk & ITGC Compliance
- Accountable for ITGC compliance across the Dynamics estate, covering access management, change management, computer operations and segregation of duties.
- Drive continuous improvement of IT controls and evidence quality for internal and external audit.
- Partner with Internal Audit, Risk, Security and Finance to maintain strong controls and resilience.
- Embed audit readiness into working practices, owning evidence cadence and remediation.
- Manage technology risks within the Dynamics support remit and instil a strong controls mindset.
- People Leadership
- Line‑manage a blended team of internal specialists and offshore partners across multiple time zones.
- Set clear expectations, provide feedback and invest in career growth for in‑house colleagues.
- Manage offshore partner performance against agreed scope, SLAs and quality standards.
- Oversee recruitment, onboarding, performance management and retention within the support team.
- Build an inclusive, accountable, service‑focused team culture.
- Vendor & Commercial Management
- Manage the offshore support partner relationship, including contracts, scope, performance and renewals.
- Maintain understanding of Microsoft Dynamics roadmaps and influence outcomes in line with Finance Technology strategy.
- Improve cost transparency and measurable service outcomes across the support function.
- Stakeholder Management
- Build constructive relationships with Finance, Technology and the wider business, continuously managing expectations.
- Translate technical issues into clear business impact, options and recommendations.
- Communicate progress, risks and incidents clearly and proportionately.
- Continuous Improvement
- Identify and deliver improvements to support tooling, automation, knowledge management and runbooks.
- Use service data and trends to prioritise improvement work and demonstrate impact.
- Promote a culture of learning from incidents and sharing knowledge across the team.
Qualifications
- Experience & Expertise
- Proven experience leading Microsoft Dynamics 365 F&O support teams with blended onshore and offshore models.
- Strong working knowledge of ITIL service management disciplines.
- Experience owning ITGC compliance and partnering with auditors on access and operations controls.
- Experience operating a 24/7 support model with clear SLAs and escalation frameworks.
- Familiarity with adjacent Finance systems such as SAP Concur or comparable expense and AP platforms.
- Working knowledge of D365 F&O ALM, Azure DevOps and the wider Microsoft Azure ecosystem is desirable.
- Leadership & Collaboration
- Strong people leadership across mixed internal and third‑party teams.
- Confident communicator with senior Finance and Technology stakeholders.
- Experience managing third‑party offshore vendors against contract scope, performance and quality.
- Comfortable acting as an escalation point for complex support and operational issues.
- Operational Excellence & Controls
- Deep understanding of service operations, incident management and resilience.
- Strong security and controls mindset, working closely with Audit and Risk teams.
- Experience embedding governance and change control without slowing delivery.
- Calm under pressure with a strong sense of ownership during incidents and audit windows.
Benefits
- Employee discount.
- Employee sample sales.
- 25 days paid annual leave plus an extra celebration day for a special moment.
- Discretionary bonus scheme.
- Private medical care scheme.
- Flexible benefits allowance – choose to take as extra cash or use towards other benefits.
- Opportunity for personalised learning and in‑the‑moment experiences that enable you to thrive and excel in your role.
Dynamics 365 Support Manager in London employer: ASOS.com
ASOS is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, we provide personalised learning opportunities and a supportive culture that values inclusivity and accountability. Located in a vibrant city, our team enjoys competitive benefits, including flexible allowances, private medical care, and generous annual leave, making ASOS a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance tech space, especially those who have experience with Dynamics 365. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with D365 F&O and other finance systems. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky interview questions by doing mock interviews with friends or using online platforms. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Let’s get you that job!
We think you need these skills to ace Dynamics 365 Support Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dynamics 365 Support Manager role. Highlight your experience with Microsoft Dynamics 365 and any relevant finance technology systems. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your leadership experience and how you handle support operations.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in past roles. We love candidates who can demonstrate their ability to lead incident management and drive continuous improvement. Make it clear how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ASOS.com
✨Know Your Dynamics Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Finance & Operations. Be ready to discuss specific features, functionalities, and how they relate to service operations and incident management. This will show that you're not just familiar with the platform but can also lead a support team effectively.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a blended onshore and offshore model. Highlight your experience in managing performance, setting expectations, and fostering a positive team culture. This is crucial for the role, so make it a key part of your conversation.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific incidents you've managed, focusing on your approach to root cause analysis and resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to handle complex support issues calmly and effectively.
✨Understand Compliance and Governance
Familiarise yourself with ITGC compliance and how it applies to Dynamics 365. Be prepared to talk about your experience working with auditors and maintaining strong controls. This will show that you understand the importance of governance in a finance technology environment.
