Head of Quality Improvement and Assurance in London

Head of Quality Improvement and Assurance Company Description We\'re ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly, we\'re interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you\'re free to be your true self without judgment, and channel your creativity into a platform used by millions. Job Description As part of the Sourcing and Technical leadership team, the Head of Quality Improvement and Assurance will drive end-to-end quality strategy, ensuring best-in-class standards in materials, fit, construction, and supplier compliance. They will oversee QA processes, defect prevention, return rate reduction, and supplier incentives for consistent high-quality output, leveraging data-driven insights to enhance product durability and customer satisfaction. You will... Define and enforce quality & fit benchmarks aligned with industry leaders Lead QA & QC processes (supplier audits, batch testing, real-time defect tracking) Oversee fabric & garment testing, pre-shipment inspections, and lab compliance Develop supplier incentives for quality consistency and accountability Improve speed-to-market while maintaining quality standards Implement data-driven monitoring and AI-powered defect detection Track KPIs: defect rates, first-pass approval rates, return reasons, and supplier compliance Lead and build a strong Quality Improvement and Assurance team, providing clear direction and development to the team and encouraging collaborative ways of working Motivate and engage the team through recognition and regular feedback Lead and drive business-wide initiatives and projects, positively influencing and championing change Build and leverage relationships with a network of appropriate internal and external stakeholders to deliver and evolve strategy. Qualifications About You A confident leader with significant industry experience in fashion quality assurance & improvement Expertise in garment construction, fabric, fit, and supplier management Strong background in QA automation, compliance, and real-time monitoring tools Data-driven, proactive, and collaborative across buying, design, and logistics Excellent communication, stakeholder management, and influencing skills An effective and inclusive management style, role modeling positive behaviors and providing the team with clear direction and development Additional Information What\'s in it for you? Employee discount (hello ASOS discount!) ASOS Develops (personal development opportunities across the business) Employee sample sales Access to a huge range of LinkedIn learning materials 25 days paid annual leave + an extra celebration day for a special moment Discretionary bonus scheme Private medical care scheme Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits Why take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like. Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance Industries Retail #J-18808-Ljbffr