Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead change initiatives to enhance customer care and support ASOS's strategic goals.
- Company: Join a dynamic team at ASOS, a leader in online fashion retail.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience while driving positive change.
- Qualifications: Experience in change management and strong communication skills required.
- Other info: Collaborative office environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
The Change Manager is responsible for leading the Change Delivery team to deliver change activities that support the wider ASOS strategic goals which impact customer care. You'll provide support within the Customer Experience and Transformation function and wider Customer Care (CC) teams, guiding and supporting the teams in successfully delivering change into our frontline operations, both internal and outsourced.
Responsibilities
- You will work closely with management across customer care as well as but not limited to the Senior Delivery Manager and Change Partners in our outsourced estate to ensure all change to hit the frontline is appropriately assessed and operationally ready.
- Key to this role is understanding the holistic view of all change impacting our operation in CC; you'll oversee the change roadmap for business strategic and BAU change.
- You will oversee the governance structure across the whole of the Customer Care portfolio of change to provide visibility enabling key decisions based on prioritisation, capacity, dependencies and project risk.
- You will support in the ideation & mobilisation of trimester, and year delivery plans to enable the strategy.
- Delivering change management efforts for multiple initiatives within the portfolio including, but not limited to, activities such as:
- Stakeholder Maps / Change Impact Assessments
- Change Plans and strategy
- Communications plans
- Operational Business readiness assessments
- Adoption tracking and methods for reinforcing change
- Training and delivery schedules
Culture & Inclusion
Supporting our culture by championing Diversity, Equity & Inclusion strategies. We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
Change Manager in Watford employer: asos.com Ltd
Contact Detail:
asos.com Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ASOS on LinkedIn. A friendly chat can give you insider info about the company culture and the Change Manager role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding ASOS's strategic goals. Familiarise yourself with their customer care initiatives and think about how your experience aligns with their change management needs. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've successfully led change initiatives in the past. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ASOS team and contributing to their exciting change journey.
We think you need these skills to ace Change Manager in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change management. We want to see how your skills align with the responsibilities outlined in the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Stakeholder Skills: Since this role involves working closely with various teams and stakeholders, it’s crucial to demonstrate your ability to build strong relationships. Share examples of how you've successfully collaborated with others to drive change in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly understand your fit for the Change Manager role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at ASOS!
How to prepare for a job interview at asos.com Ltd
✨Know Your Change Management Stuff
Make sure you brush up on change management principles and methodologies. Be ready to discuss how you've successfully led change initiatives in the past, especially in customer care settings. This will show that you understand the role's requirements and can hit the ground running.
✨Understand ASOS's Culture
Familiarise yourself with ASOS's values, especially around Diversity, Equity & Inclusion. During the interview, highlight how your personal values align with theirs and how you can contribute to fostering a positive culture within the team.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you manage relationships with stakeholders. Think of examples where you've successfully navigated complex stakeholder landscapes, and be ready to explain your approach to communication and collaboration.
✨Show Your Strategic Thinking
Be prepared to discuss how you would oversee the change roadmap and prioritise initiatives. Use specific examples from your experience to illustrate your strategic thinking and how you’ve managed project risks in the past.
