At a Glance
- Tasks: Support brand partners with coordination, reporting, and admin tasks to drive growth.
- Company: Join ASOS, a fashion-forward company blending style with technology.
- Benefits: Enjoy 25 days annual leave, private medical care, and personalised learning opportunities.
- Other info: Collaborative environment with excellent career growth potential.
- Why this job: Be part of a dynamic team that values creativity and authenticity.
- Qualifications: Strong organisational skills, attention to detail, and a proactive mindset.
The predicted salary is between 22680 - 27720 £ per year.
We're ASOS. We blend our flair for fashion with our love of cutting-edge technology, but more importantly we're interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.
Through our Fashion with Integrity strategy we are driving diversity, equity and inclusion across every aspect of ASOS and ensuring every ASOSer can be their authentic self at work. We want our people to be whoever they want to be, because we believe people who bring their best selves to work, do their best work.
As an Account Management Assistant within ASOS Fulfilment Services, you’ll play a key role in supporting the growth of a strategic initiative that helps our brand partners deliver more choice, availability, and speed to our customers. Working closely with the Key Account Manager and wider AFS team, you’ll provide essential coordination, reporting, and admin support to ensure our partners are set up for success on ASOS.com. You’ll collaborate across functions including Studios, Intake Planning, Finance, Supply Chain, GMP and Tech, to keep processes running smoothly, data accurate, and communication clear. Your contribution will help drive trading performance, improve partner experience, and support ASOS in scaling AFS as a commercial growth driver.
The Details…
- Build strong relationships with brand partners through daily communication, sharing trading updates and resolving operational issues.
- Support weekly trade calls by tracking performance KPIs, identifying opportunities for improvement, and ensuring follow-up actions are completed.
- Share insights on product performance and presentation - highlighting standout styles, regional trends, and opportunities to optimise imagery and descriptions.
- Coordinate internal processes and gather feedback on tech and logistics initiatives to help scale AFS effectively.
- Maintain accurate and up-to-date sales, stock, and planning data for key stakeholders.
- Prepare reports and trackers to monitor partner performance against joint business plans.
- Own key housekeeping tasks including carryover tracking, daily sales/go-live updates, and query reporting.
- Use analytical tools to surface key trends, risks, and opportunities, supporting the wider team with data-driven insights.
- Partner with Account Managers to monitor department KPIs (e.g. Intake/RTS), escalating issues where needed.
- Help deliver a seamless on-site experience by ensuring product, content, and operational details are correct and optimised.
We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.
About You
You’re commercially curious, highly organised, and ready to support a fast-paced team. You bring a proactive mindset, strong communication skills, and a collaborative approach to problem-solving. Whether you’ve gained experience through retail, merchandising, wholesale, or internships, you’re confident working with data, systems, and cross-functional teams.
You’ll also be able to demonstrate:
- Great organisational skills with the ability to manage multiple priorities and deadlines.
- Strong attention to detail, especially in reporting and product data accuracy.
- Confidence in communicating with internal teams and external partners.
- A proactive and collaborative mindset, keen to learn and improve processes.
- Good systems skills (Excel, PowerPoint) and the ability to pick up new tools quickly.
- A customer-first approach, supporting the team in delivering a best-in-class partner experience.
Employee sample sales, 25 days paid annual leave + an extra celebration day for a special moment, private medical care scheme, fixed annual payment in addition to your salary each year, it's just an extra thank you from us, opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.
Account Management Assistant (ASOS Fulfilment Services) employer: asos.com Ltd
ASOS is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for creative minds eager to make an impact in the fashion industry. With a focus on employee development, ASOS offers numerous growth opportunities and encourages innovation within its teams, ensuring that every voice is heard. Located in a dynamic environment, employees benefit from a collaborative atmosphere that thrives on cultural relevance and community engagement, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Account Management Assistant (ASOS Fulfilment Services)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at asos.com Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like asos.com Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Management Assistant (ASOS Fulfilment Services)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to asos.com Ltd:Your cover letter is your chance to shine! Tell us why you want to work at asos.com Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at asos.com Ltd!
How to prepare for a job interview at asos.com Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
