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For Companies At a Glance
- Tasks: Manage client accounts, drive renewals, and collaborate on new services.
- Company: Join a dynamic company that values culture, well-being, and career growth.
- Benefits: Enjoy a hybrid work model, modern office space, and excellent career progression.
- Why this job: Be part of a family-like team with a strong focus on client satisfaction and operational excellence.
- Qualifications: GCSE/A-Level or equivalent; experience in account management and B2B sales required.
- Other info: This role is 3 days a week in the Edinburgh office.
The predicted salary is between 28800 - 43200 £ per year.
As a Client Account Manager, your primary responsibility will be to maintain and expand your assigned client accounts by driving long-term renewals and collaborating with the Client Development Director to introduce and grow new service offerings. You will work to improve the overall client Net Promoter Score (NPS) within your designated accounts and proactively manage any potential client churn. Your role will also ensure a seamless experience for clients in terms of incremental sales orders, delivery, and operational excellence.
Key Responsibilities:
- Own and manage the Account Development Plan process for designated regional accounts.
- Develop and utilize Account Based Marketing strategies to increase awareness and identify opportunities within the client base, holding accountable the relevant delivery functions.
- Work closely with the Sales, Client Service Management, Product, and Delivery teams to ensure client expectations are met and exceeded.
- Take responsibility for client contract accuracy, ensuring that contracts reflect the services provided, supported, and billed.
- Mitigate potential client churn by monitoring satisfaction and proactively addressing issues.
- Collaborate with internal teams to ensure operational excellence and client satisfaction.
Additional Responsibilities:
- Flexibility is required to adapt responsibilities as directed by your Line Manager/Director.
- Handle confidential and sensitive data in accordance with company policies and procedures.
- Reporting lines and responsibilities may evolve to reflect organizational needs.
- This list is not exhaustive but provides an outline of the key tasks and responsibilities.
What's in it for you?
You can expect a dynamic, fun work environment where culture, well-being, and career growth are prioritized. With excellent career progression opportunities and a team that feels like family, it’s no surprise that nearly half of their employees have been with the company for 5+ years.
They offer a hybrid working model with 2 days a week from home. Their office provides an open, collaborative space with modern kitchen facilities and break-out areas for relaxation.
Ideal Candidate:
- Minimum of GCSE/A-Level or equivalent qualifications, or proven commercial working experience.
- Commercial experience in one or more of the following areas: Colocation, Private/Public Cloud, or Network services.
- Proven experience in account management, retention, and growth within a sales environment.
- A track record of consistently meeting or exceeding targets.
- Experience in managing relationships at multiple levels within an organization.
- B2B full lifecycle solutions sales experience.
- Strong organizational skills and ability to work effectively in a high-growth, fast-paced environment.
- Demonstrated ability to build and maintain high-impact relationships with clients, advocating for long-term, mutually beneficial partnerships.
- Excellent client service mindset with strong interpersonal, presentation, and written communication skills.
This role is 3 days per week in the Edinburgh office.
Account Manager employer: asobbi
Contact Detail:
asobbi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarize yourself with Account Based Marketing strategies. Understanding how to identify opportunities within your client base will be crucial in this role, so consider researching successful case studies or best practices in the industry.
✨Tip Number 2
Network with professionals in the colocation, cloud, and network services sectors. Building relationships with individuals in these areas can provide you with insights and potential leads that could be beneficial for your future role as an Account Manager.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships at various organizational levels. Think of specific examples where you've successfully retained clients or grown accounts, as this will demonstrate your capability to meet the expectations outlined in the job description.
✨Tip Number 4
Showcase your client service mindset during any interactions. Highlighting your interpersonal skills and ability to advocate for clients will resonate well with the company culture and their focus on long-term partnerships.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client retention, and growth. Use specific examples that demonstrate your ability to meet or exceed targets in a sales environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing client relationships and driving renewals.
Showcase Relevant Experience: When detailing your work history, focus on experiences related to colocation, cloud services, or network services. Highlight any achievements that demonstrate your ability to improve client satisfaction and mitigate churn.
Prepare for Potential Questions: Think about how you would address potential challenges in account management, such as handling client dissatisfaction or ensuring contract accuracy. Be ready to discuss your strategies and past experiences during an interview.
How to prepare for a job interview at asobbi
✨Understand the Client Account Management Process
Make sure you familiarize yourself with the key responsibilities of a Client Account Manager. Be prepared to discuss how you would own and manage the Account Development Plan process, and share examples from your past experiences that demonstrate your ability to drive long-term renewals and mitigate client churn.
✨Showcase Your Relationship-Building Skills
Since this role requires managing relationships at multiple levels within an organization, think of specific instances where you've successfully built and maintained high-impact relationships with clients. Highlight your interpersonal skills and how they contributed to long-term partnerships.
✨Demonstrate Your Knowledge of Industry Trends
Be ready to discuss current trends in Colocation, Private/Public Cloud, or Network services. Showing that you are knowledgeable about the industry will help you stand out as a candidate who can contribute to the company's growth and client satisfaction.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving abilities and client service mindset. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing how you've handled client issues or exceeded targets in the past.
