Sales Support Northwich, UK

Are you a tech enthusiast with a hunger for success and a passion for supporting a Sales Team? Do you dream of growing your career in the dynamic world of technology? If you’re ready to take the next step and forge a path towards becoming an accomplished Account Manager, then we want to hear from you! Sales Support colleagues will liaise and interact with customers and all internal departments within ASM Technologies. At ASM, we like to develop individuals within the organisation and our Sales Support role serves as a stepping stone towards becoming an Account Manager if that’s your career path of choice. We’re invested in your growth and will provide the training and mentorship you need to thrive.

Role and responsibilities

• Collaborate with Account Managers to provide pre and post-sales support, ensuring seamless customer experiences.
• Qualify customer opportunities. Source solutions and engage with suppliers for run rate products / software / services.
• Provide accurate quotes to customers.
• Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs.
• Engage with clients to gather feedback, address inquiries, and provide solutions.
• Monitor and expedite client orders to ensure delivery within client SLAs, resolving any delivery issues ensuring the customer is informed as appropriate.
• Maintain accurate and up-to-date records of customer interactions in our CRM system.
• Ensure compliance with internal best practice processes.
• Work in collaboration with internal departments such as finance, logistics, sales and purchasing.
• To undertake additional duties that may be required from time to time.

Skills Required

• A strong interest in technology and its applications in businesses.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.
• Highly organised with a keen attention to detail.
• Ambition and drive to excel in a sales-oriented career.
• Strong organisational skills with excellent attention to detail.
• Quick thinker, methodical with the ability to multitask and prioritise work.
• Problem solving and identifying the root cause for continuous improvement.
• Ability to work well as part of a team and to work independently using initiative to problem solve.
• Strong IT skills including knowledge of Microsoft Office applications.

What you can expect from us

• A fast-paced and fun working environment.
• A place where you can learn and your opinion is valued.
• 25 days holiday (excluding bank holidays).
• Free on-site parking at Cheshire office.
• Training and development.
• Company Pension Scheme after probationary

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