At a Glance
- Tasks: Manage customer orders from receipt to delivery, ensuring accuracy and efficiency.
- Company: Join ASM Technologies, a dynamic tech distribution company focused on innovation.
- Benefits: Enjoy a supportive culture, clear career progression, and a company pension scheme.
- Other info: Collaborate with global teams and contribute to continuous improvement initiatives.
- Why this job: Make a real impact in a fast-paced environment while enhancing customer experiences.
- Qualifications: Experience in order fulfilment or customer service, with strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
ASM Technologies delivers agile technology distribution across the IT channel, specialising in tier 2 and tier 3 brands.
Alongside our focus on innovative solutions and excellent customer service, we’re committed to creating an environment where our people can learn, contribute, and grow.
About the Role
At ASM, we’re looking for an organised and customer-focused Order Fulfilment Specialist to join our Operations team.
In this role, you’ll be responsible for managing customer orders from receipt through to delivery, ensuring every order is processed accurately, efficiently and on time.
You’ll work closely with suppliers, customers and internal teams to keep orders moving, resolve issues proactively and deliver an exceptional customer experience.
If you enjoy working in a fast-paced environment, have excellent attention to detail and take pride in providing outstanding service, we’d love to hear from you.
Key Responsibilities
You’ll be responsible for
- Managing customer orders throughout the full order lifecycle, from receipt to delivery.
- Expediting purchase orders with suppliers and proactively following up on outstanding orders.
- Liaising with suppliers via phone, email and online portals to obtain order updates and expected delivery dates.
- Monitoring supplier commitments and escalating potential delays where necessary.
- Providing customers and internal teams with accurate order updates and estimated delivery dates.
- Responding to customer enquiries and resolving delivery or order-related issues promptly.
- Managing Proof of Delivery (POD) documentation and shipment tracking.
- Processing goods receipts and customer invoices accurately within the ERP system.
- Investigating and resolving invoice discrepancies and supporting month-end invoicing activities.
- Monitoring automated order processing workflows and resolving system exceptions where required.
- Maintaining accurate customer, supplier and order records while ensuring compliance with company procedures.
- Supporting continuous improvement initiatives by identifying opportunities to improve processes, automation and operational efficiency.
About You
We’re looking for someone who enjoys working with customers, suppliers and internal teams to keep operations running smoothly.
You’ll ideally have
- Previous experience in order fulfilment, customer service, supply chain, purchasing or a similar operational role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High attention to detail and a commitment to accuracy.
- Experience using ERP, CRM or order management systems.
- Strong problem-solving skills with a proactive approach to resolving issues.
- Confidence working in a fast-paced environment where priorities can change.
- A continuous improvement mindset and a willingness to identify better ways of working.
Why Join Us?
- Be part of a growing international business
- Opportunity to collaborate with global teams
- Clear development and progression opportunities
- Supportive and collaborative company culture
- Company Pension Scheme after probationary
We’re always keen to connect with talented people in
- Customer Success
- Creative & Marketing
- #J-18808-Ljbffr
Order Fulfilment Specialist in Northwich employer: ASM Technologies Limited
ASM Technologies Limited is an excellent employer located in Northwich, offering a dynamic work culture that values attention to detail and collaboration. Employees benefit from opportunities for professional growth and development while working in a supportive environment that prioritises compliance and risk management. Join us to be part of a team that fosters meaningful relationships and contributes to the success of our suppliers and the business.
StudySmarter Expert Advice🤫
We think this is how you could land Order Fulfilment Specialist in Northwich
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like ASM Technologies Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at ASM Technologies Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like ASM Technologies Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Order Fulfilment Specialist in Northwich
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to ASM Technologies Limited:This is your chance to really connect with the team at ASM Technologies Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at ASM Technologies Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with ASM Technologies Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show ASM Technologies Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at ASM Technologies Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
