ICT Apprenticeship Northwich, UK

ASM Technologies are seeking an IT Apprentice to kick-start their career in the technology industry! You will be studying toward your Information Communications Technician Level 3 Apprenticeship.

Wage

• £14,918.80 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Information communications technician (level 3)

Hours

• Monday-Friday 9AM-5:30PM
• 38 hours a week
• Friday 12 December 2025

Duration

• 1 year 6 months

About this employer

ASM are the experts in tail spend management and emerging tech distribution. We’re passionate about new technologies with a fantastic reputation for delivery. Founded in 1992, ASM is an international company with offices in the United Kingdom, France & Germany. We partner with the world’s largest Resellers and Systems Integrators to bring them the best technologies from Gartner leaders, challengers and innovators.

Join our high-performing team as a key contributor to our international operations. In this fast-paced, global role, you will gain unparalleled exposure across the entire business by managing the international helpdesk, ensuring rigorous compliance standards, fortifying our cyber security defences, and maintaining essential infrastructure.

Key Responsibilities:

International Helpdesk & Support:

• Serve as the first point of contact for all technical queries globally, ensuring swift and efficient resolution of issues.
• Manage the ticketing system, prioritising requests and escalating complex problems to the relevant senior team members.
• Provision and de-provision user accounts across various systems, managing access controls and permissions with a focus on ‘least privilege’.

Infrastructure & Cyber Security:

• Assist in the routine maintenance and monitoring of network, server, and cloud infrastructure
• Conduct regular vulnerability assessments and system patching to ensure all devices and software are secure and up to date.
• Actively support the Incident Response process by investigating security alerts and applying essential security controls, such as anti-malware and firewall policies.

Compliance & Governance:

• Help to enforce internal IT policies and procedures, contributing to a strong culture of IT governance.
• Assist in documenting and auditing technical processes to ensure adherence to international and regional regulations (e.g., GDPR, ISO27001).
• Contribute to the creation and maintenance of knowledge base articles and training materials for end-users.

What you’ll learn

• Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation’s policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system’s performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or elevate accordingly in line with policy

On completion of this 12-month apprenticeship, you will have gained your Information Communications Technician Level 3 Apprenticeship Qualification.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.