At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries from start to finish.
- Company: Join ASM Technologies, a dynamic tech distribution company focused on innovation.
- Benefits: Enjoy hybrid working, health cash plans, and a supportive company culture.
- Other info: Be part of a collaborative team with clear development opportunities.
- Why this job: Make a real difference in customer experiences while growing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
ASM Technologies delivers agile technology distribution across the IT channel, specialising in tier 2 and tier 3 brands.
Alongside our focus on innovative solutions and excellent customer service, we’re committed to creating an environment where our people can learn, contribute, and grow.
About The Role
At ASM, we’re looking for a proactive and customer-focused Customer Operations Specialist to join our growing team.
You’ll play a key role in delivering an outstanding customer experience by managing customer enquiries, processing orders and ensuring every interaction is handled professionally and efficiently.
Working closely with colleagues across the business, you’ll take ownership of customer requests from receipt through to delivery, helping to ensure a smooth and seamless experience.
This is a fantastic opportunity for someone who enjoys solving problems, building relationships and making a real difference to the customer journey.
- You’ll Be Responsible For
- Providing exceptional customer service via phone, email, web chat and other communication channels.
- Managing customer enquiries from start to finish, ensuring timely and accurate resolution.
- Processing customer orders accurately and in line with agreed service levels.
- Investigating and resolving customer queries, complaints and delivery issues with professionalism and empathy.
- Liaising with internal teams to ensure customer requirements are met and orders progress smoothly.
- Monitoring customer orders and proactively communicating updates where required.
- Identifying trends, recurring issues and opportunities to improve the customer experience.
- Producing reports and maintaining accurate customer information across business systems.
- Supporting the sales team by delivering a high standard of operational and customer support.
- Working towards individual and team KPIs while contributing to continuous improvement initiatives.
About You
We’re looking for someone who is passionate about providing excellent customer service and enjoys working in a fast-paced environment.
- Previous experience in a customer service, customer operations or sales support role.
- Excellent communication skills with the confidence to build positive relationships with customers and colleagues.
- Strong organisational skills and the ability to manage multiple priorities.
- A proactive approach with excellent problem-solving abilities.
- High attention to detail and a commitment to accuracy.
- Confidence using CRM systems and Microsoft Office applications.
- The ability to work collaboratively across different departments.
- A positive attitude and a genuine desire to deliver the best possible customer experience.
Why Join Us?
- Be part of a growing international business
- Opportunity to collaborate with global teams
- Clear development and progression opportunities
- Supportive and collaborative company culture
Benefits
- Company Pension Scheme after probationary
- Health cash plan after probationary
- Free car parking (Northwich & Winsford)
- Electric Car Charging (Northwich)
- Hybrid Working
We’re always keen to connect with talented people in
- Sales & Account Management
- Vendor Relations
- Customer Success
- Creative & Marketing
- #J-18808-Ljbffr
Customer Operations Specialist in Northwich employer: ASM Technologies Limited
ASM Technologies Limited is an excellent employer located in Northwich, offering a dynamic work culture that values attention to detail and collaboration. Employees benefit from opportunities for professional growth and development while working in a supportive environment that prioritises compliance and risk management. Join us to be part of a team that fosters meaningful relationships and contributes to the success of our suppliers and the business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist in Northwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASM Technologies Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASM Technologies Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Specialist in Northwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASM Technologies Limited:Your cover letter is your chance to shine! Tell us why you want to work at ASM Technologies Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASM Technologies Limited!
How to prepare for a job interview at ASM Technologies Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
