Housekeeping Supervisor in Keswick

Job Description

• Housekeeping Supervisor
• Working Hours

Full time (37.5 hours per week). Includes mid‑week and weekend working on a rota basis.

• Part time considered
• Reports To
• Operations Manager
• Location
• Calvert Lakes, Little Crosthwaite, Underskiddaw, Keswick, Cumbria CA12 4QD
• What We Do

The Lake District Calvert Trust is a unique charity that challenges disability through outdoor adventure.

We provide fun‑filled, and specialist outdoor experiences for people with disabilities, their families and carers.

We welcome around 4,000 visitors a year to our fully accessible, 60 bed residential centre.

With adapted equipment and highly trained staff, we make life‑changing adventures possible.

We are a small, dedicated team passionate about creating positive and lasting change through adventurous activity.

Our work is underpinned by a strong commitment to people—our visitors, their families, and our staff.

We are proud to offer a supportive, inspiring workplace that reflects our core values.

• Values
• Flexible
• we adapt and innovate
• Ambitious
• we stretch ourselves and others.
• Inspiring
• we encourage and stimulate
• Sensitive
• we understand and empathise
• Imaginative
• we see beyond the obvious

About the Role

The Housekeeping Supervisor plays a vital role in delivering a clean, safe and welcoming environment for all our guests.

Working closely with the Operations Manager, you will lead the day‑to‑day operations of the housekeeping team, ensuring high standards of hygiene and cleanliness throughout Calvert Lakes.

You will be responsible for supervising changeovers, managing rotas, ordering supplies, and ensuring all staff are trained and supported to deliver a consistent and excellent standard of service.

On changeover days in particular, the work can be physically demanding, so a hands‑on approach, strong leadership skills, and the ability to prioritise under pressure are essential.

Key Responsibilities

• Ensure residential bedrooms and public areas are cleaned and maintained to the highest standard.
• Take responsibility for day‑to‑day housekeeping operations.
• Supervise and support the housekeeping team, including planning and overseeing staff rotas.
• Schedule deep cleans and team training to maintain standards and compliance.
• Order cleaning supplies, chemicals and domestic items, ensuring stock levels are maintained.
• Ensure team compliance with COSHH and health & safety regulations.
• liaise with the Maintenance team to ensure timely repair and upkeep of the premises.
• Carry out room inspections and address minor issues where appropriate.
• Respond to guest requests (e. g. additional linen, care equipment, etc.).
• Work with the Operations Manager to update and maintain housekeeping risk assessments, Normal Operating Procedures (NOPs), and Emergency Operating Procedures (EOPs).
• Assist and support other departments when needed to ensure a positive visitor experience.
• Undertake any other reasonable duties as requested by the Operations Manager or Senior Leadership Team.

Note: This is not an exhaustive list of duties. Flexibility is expected to meet the needs of a dynamic organisation.

Qualifications & Experience

Essential

• Previous experience in a similar role.
• Experience of working with guests or customers in a professional setting.
• Experience using cleaning chemicals and knowledge of COSHH regulations.
• Must be able to use own initiative, prioritise and manage a team effectively.
• Strong communication skills and team leadership skills.

Desirable

• Experience managing a small team in hospitality.
• Relevant H&S training and qualifications.
• Conditions of Service

This role requires flexibility, commitment, and a proactive work ethic.

Calvert Lakes operates as a 24/7 residential centre, so weekend and occasional evening work may be required to meet operational needs.

All positions are subject to 2 x employee references and a basic DBS check.

• Supplemental Pay
• Holiday pay
• Occupational Sick Pay Scheme
• Employee Assistance Programme
• Staff discounts on use of facilities
• 33 Days Holiday
• Cycle to Work Scheme
• Free parking
• Onsite Staff Accommodation (where available)
• Incentivised Pay Scales
• Subsidised staff meals
• Location/Views/Walks
• DBS paid for by employer
• Parental leave: Up to 18 weeks unpaid leave for each child up to their 18th birthday (maximum of 4 weeks per year).
• Emergency Dependant & Compassionate leave
• Statutory Maternity, Adoption & Paternity Pay
• Use of Calvert Lakes Pool where available
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