At a Glance
- Tasks: Manage customer orders from receipt to delivery across Europe, ensuring accuracy and efficiency.
- Company: Join ASM Technologies, a leader in agile technology distribution with a focus on innovation.
- Benefits: Enjoy a supportive culture, clear career progression, and a company pension scheme after probation.
- Other info: Collaborate with global teams and contribute to continuous improvement initiatives.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic international environment.
- Qualifications: Fluent in English and French, with experience in order fulfilment or customer service.
The predicted salary is between 30000 - 40000 £ per year.
ASM Technologies delivers agile technology distribution across the IT channel, specialising in tier 2 and tier 3 brands.
Alongside our focus on innovative solutions and excellent customer service, we’re committed to creating an environment where our people can learn, contribute, and grow.
About the Role
At ASM, we’re looking for an organised and customer-focused Order Fulfilment Specialist to join our Operations team.
In this role, you’ll be responsible for managing customer orders from receipt through to delivery across our European customer base, ensuring every order is processed accurately, efficiently and on time.
You’ll work closely with suppliers, customers and internal teams to keep orders moving, resolve issues proactively and deliver an exceptional customer experience.
In this role, you support our European customers and suppliers. Fluency in both French and English is essential, with German language skills highly desirable.
Key Responsibilities
- Managing customer orders throughout the full order lifecycle, from receipt to delivery.
- Expediting purchase orders with suppliers and proactively following up on outstanding orders.
- Liaising with suppliers via phone, email and online portals to obtain order updates and expected delivery dates.
- Monitoring supplier commitments and escalating potential delays where necessary.
- Providing customers and internal teams with accurate order updates and estimated delivery dates.
- Responding to customer enquiries and resolving delivery or order-related issues promptly.
- Managing Proof of Delivery (POD) documentation and shipment tracking.
- Processing goods receipts and customer invoices accurately within the ERP system.
- Investigating and resolving invoice discrepancies and supporting month-end invoicing activities.
- Monitoring automated order processing workflows and resolving system exceptions where required.
- Maintaining accurate customer, supplier and order records while ensuring compliance with company procedures.
- Supporting continuous improvement initiatives by identifying opportunities to improve processes, automation and operational efficiency.
About You
We’re looking for someone who enjoys working with customers, suppliers and internal teams to keep operations running smoothly.
You’ll ideally have
- Fluent in English and French language skills (essential).
- Previous experience in order fulfilment, customer service, supply chain, purchasing or a similar operational role.
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High attention to detail and a commitment to accuracy.
- Experience using ERP, CRM or order management systems.
- Strong problem-solving skills with a proactive approach to resolving issues.
- Confidence working in a fast‑paced environment where priorities can change.
- A continuous improvement mindset and a willingness to identify better ways of working.
Why Join Us?
- Be part of a growing international business
- Opportunity to collaborate with global teams
- Clear development and progression opportunities
- Supportive and collaborative company culture
- Company Pension Scheme after probationary
- #J-18808-Ljbffr
EU Order Fulfilment Specialist Northwich, UK employer: ASM Technologies Limited
ASM Technologies Limited is an excellent employer located in Northwich, offering a dynamic work culture that values attention to detail and collaboration. Employees benefit from opportunities for professional growth and development while working in a supportive environment that prioritises compliance and risk management. Join us to be part of a team that fosters meaningful relationships and contributes to the success of our suppliers and the business.
