Quality Manager in Chalgrove

The Company is an innovative market leader in the design and development of highly engineered and customised systems within the 3D printing industry. E3D is at the forefront of the design and development of extrusion systems and has a strong product portfolio selling into both B2B and B2C markets. At E3D, we are committed to fostering an inclusive environment where individuals of all backgrounds, identities, and abilities feel valued, respected, and empowered to contribute their best work. Please inform us if you need any reasonable adjustments during the recruitment process.

Core Values

• Team E3D – We are open, honest, humble, helpful, have fun, communicate & work positively as a team.
• Development – Developing people, technology, relationships, products.
• Engaged – We engage in what we do and why we do it.
• Delivery – We deliver on our promises and commitments.

The Role

Permanent, full time Location – Chalgrove, Oxfordshire. We have a flexible hybrid model. For this role, we expect at least 3 to 4 days per week to be worked in our Chalgrove office in Oxfordshire. This is to ensure a high standard of quality and health & safety, as well as to continue building relationships, collaborating and developing our team.

Main purpose of the job

Ensuring all company products and services meet our defined quality standards before they go to market; ensuring legal compliance and accreditation compliance; understanding customer expectations and needs, outlining quality standards and the development and implementation of quality control processes. You will also be responsible for document control, Health & Safety procedures, company and customer audits.

Main tasks of the job

• Maintain and develop the company's quality procedures, standards and specifications with the aim to retain ISO9001 accreditation.
• Develop and execute health and safety plans in the workplace according to legal guidelines.
• Prepare and enforce policies to establish a culture of health and safety.
• Evaluate practices, procedures and facilities to assess risk and adherence to the law.
• Report business regulatory requirements for environmental sustainability.
• Review customer requirements and make sure they are met.
• Work with purchasing and engineering departments to establish quality requirements from external suppliers.
• Define and implement quality procedures throughout the manufacturing and production process to ensure customer impact is minimised.
• Monitor internal and external quality performance by gathering relevant data and produce reports to highlight issues.
• Manage all customer complaints, assigning them to the correct departments and monitoring resolution performance.
• Review existing policies and make suggestions for changes and improvements and how to implement them.
• Evaluate the effectiveness of improvements made.
• Set up and maintain Document Control procedures.
• Set standards for quality as well as health and safety.
• Use relevant quality tools and make sure managers and other staff understand how to improve the business.
• Ensure the company is working as effectively as possible to keep up with competitors.
• Prepare for and facilitate internal customer audits and carry out supplier audits with the purchasing department.
• Train and manage a team of quality control technicians.
• Look at ways to reduce rejects and increase efficiency.
• Follow all Health and safety instructions, given both verbally, and set out within the company health and safety policy.
• Always seek instruction on using unfamiliar machines, and use all appropriate PPE.
• You are responsible for your own safety, and the health and safety of others around you.
• If you need extra training, you must make your line manager aware, and never conduct work in an unsafe manner.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Essential skills and experience

• Degree in Business Administration or relevant field
• Quality Management certification
• Excellent attention to detail
• Excellent verbal and written communication
• Data analysis and statistical aptitude
• Good interpersonal skills
• Confidence and courage to drive change
• Working knowledge of relevant software tools and computer literacy

Desirable skills and experience

• Lean Manufacturing
• 6 Sigma
• COSHH
• IOSH

Benefits

• 25 days holiday per year (increasing to 28 days after 5 years’ continuous service) plus public/bank holidays
• Free on-site parking
• An Employee Assistance Programme and virtual wellbeing
• Life assurance
• Company pension scheme
• £200 health & wellbeing allowance
• Company sick pay
• Company family-friendly leave pay
• 24/7 virtual GP, second medical opinion and mental health support
• Bereavement counselling and probate helpline

Please note that due to the volume of anticipated responses, we will only contact candidates who are short-listed for interview. Note to Recruiters: we are recruiting directly, please do not contact us.