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- Tasks: Process and distribute tickets, ensuring a seamless experience for guests at View Boston.
- Company: Join ASM Global, a leader in venue management and live events, redefining entertainment excellence.
- Benefits: Enjoy competitive pay, flexible hours, and a generous benefits package including health insurance and 401k.
- Why this job: Be part of an exciting team transforming live entertainment while gaining valuable customer service experience.
- Qualifications: No prior experience required; just bring your enthusiasm and a high school diploma or GED.
- Other info: This is a part-time role with opportunities to work evenings, weekends, and holidays.
The predicted salary is between 24000 - 36000 ÂŁ per year.
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LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE VENUE
View Boston, which encompasses the top three floors of the Prudential Tower, features immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. View Boston was designed with the adventurer in mind and was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail – their unforgettable Bostonian experience starts here. www.viewboston.com
THE ROLE
The Ticket Fulfillment Associate is responsible for accurately and efficiently processing and distributing tickets for guests visiting View Boston. This role ensures a seamless ticketing experience, maintains inventory accuracy, and provides exceptional customer service to enhance the overall guest experience.
Essential Dutes And Responsibilities
- Greet guests and offer detailed pricing and ticket options.
- Process ticket orders quickly and accurately using the ticketing system (online, on-site kiosks, and at the guest service desk).
- Distributes pre-purchased tickets, group reservations, and event admission.
- Assist guests with ticket related inquiries, including upgrades, exchanges, and troubleshooting issues.
- Maintain up-to-date knowledge of View Boston offerings, events, pricing, and promotions.
- Inform guests of events, closings, restrictions, and any other information necessary to make informed buying decision.
- Accurately reconcile ticket inventory, sales, and payments at the beginning and end of each shift.
- Provide support for the Group Sales teams with ticket distribution at the Guest Services desk for group visits and special events.
- Ensure proper handling and secure storage of tickets, cash, and other forms of payment in compliance with View Boston policies.
- Communicate any ticketing issues, system errors, or guest complaints to the management team promptly.
- Operate a point-of-sale (POS) ticketing system, compute receipt totals and accurately deliver to guests. Assist guests with kiosk operation as needed.
- Handle cash, convert vouchers and/or credit card transactions, make change and issue receipts, valid tickets to guests.
- Accept and verify opening bank, process cash/credit cards from guests and record end of day receipts, prepare deposits for bank and validate deposit against ticketing system reports.
- Maintain a clear, organized, and welcoming ticket fulfillment area.
- Uphold View Boston’s commitment to always providing premium guest experience.
- Follow directions and be a “team” player.
- Perform other duties as assigned by View Boston Management.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
- 1-2 years’ experience in ticketing, retail, or customer service preferred.
- 1-2 years’ cash handling experience preferred.
- Multi-lingual and sign language capabilities are preferred.
- High school diploma or GED.
Skills And Abilities
- Strong attention to detail and ability to handle high-volume transactions accurately.
- Comfortable using ticketing systems, point-of-sale systems, and basic office software.
- Excellent communication skills and guest-first attitude.
- Ability to demonstrate professionalism and customer service – excellent interpersonal skills required.
- Ability to multitask in a fast-paced environment.
- Availability to work evenings, weekends, and holidays.
- Ability to stand for extended periods.
- Ability to lift to 25lbs.
Compensation
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site at View Boston (Boston, MA)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Seniority level
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Seniority level
Entry level
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Employment type
Part-time
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Job function
Management and Manufacturing
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Entertainment
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Ticket Fulfillment Associate employer: Asm Global
Contact Detail:
Asm Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Fulfillment Associate
✨Tip Number 1
Familiarise yourself with the ticketing systems and point-of-sale technology that are commonly used in the industry. Being comfortable with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and resolving issues. Practising scenarios where you assist guests with ticket-related questions can help you stand out as a candidate who prioritises guest experience.
✨Tip Number 3
Network with current or former employees of ASM Global or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Be prepared to discuss your availability for evenings, weekends, and holidays during the interview. Showing flexibility in your schedule can make you a more attractive candidate for this part-time role.
We think you need these skills to ace Ticket Fulfillment Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Ticket Fulfillment Associate position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in ticketing, retail, or customer service. Mention specific examples where you demonstrated strong attention to detail and excellent communication skills, as these are crucial for this role.
Showcase Your Skills: Make sure to highlight your ability to handle high-volume transactions accurately and your comfort with using ticketing and point-of-sale systems. If you have multi-lingual skills or experience with cash handling, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work at View Boston and how you can contribute to providing a premium guest experience.
How to prepare for a job interview at Asm Global
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Ticket Fulfillment Associate. Familiarise yourself with ticketing systems, customer service expectations, and the specific offerings at View Boston. This will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Since this role heavily involves interacting with guests, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries, resolve issues, and maintain a positive attitude even in busy situations.
✨Showcase Your Attention to Detail
The job requires accuracy in processing tickets and handling cash. Be ready to discuss how you ensure precision in your work, especially when managing high-volume transactions. Mention any relevant experiences where attention to detail was crucial.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
