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- Tasks: Be the friendly face of View Boston, welcoming guests and enhancing their experience.
- Company: Join Legends & ASM Global, leaders in sports and live events, creating unforgettable experiences.
- Benefits: Enjoy competitive pay, health benefits, and a fun work environment with flexible hours.
- Why this job: Perfect for those who love Boston and want to engage with visitors in a vibrant setting.
- Qualifications: High school diploma required; customer service experience preferred. Must be energetic and outgoing.
- Other info: Work on-site at the stunning Prudential Tower with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE VENUE:
View Boston, which encompasses the top three floors of the Prudential Tower, will feature immersive experiential exhibits and a bistro on the 50th floor, an indoor/outdoor cocktail lounge with a 360-degree outdoor viewing deck on the 51st floor, and a double high (24-foot) indoor viewing space on the 52nd floor. The destination, designed with the adventurer in mind, was created to be an attraction that welcomes locals, and domestic and international visitors, being the ideal stop as they begin their Boston experience. Whether they are interested in discovering famed institutions and coveted hidden gems through immersive interactive experiences or meeting friends for a sunset cocktail – their unforgettable Bostonian experience starts here. www.viewboston.com
THE ROLE
The Observatory Ambassador serves as the front-line representative of View Boston, delivering exceptional guest service and ensuring an engaging, informative, and welcoming experience. This role supports all aspects of the guest journey, from arrival to departure.
Essential Dutes And Responsibilities
- Greet & welcome guests upon arrival, ensuring a positive first impression.
- Provide directional support and share highlights of the Boston skyline and landmarks.
- Facilitate guest flow through ticketing & elevator areas, entry, exhibit areas, and rooftop access.
- Engage with guests to answer questions, offer local insights, and enhance the overall experience.
- Monitor assigned areas to maintain cleanliness, safety, and guest satisfaction.
- Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
- Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
- Support crowd control and line management during peak hours and special events.
- Address and resolve guest concerns promptly and professionally.
- Maintain a polished, knowledgeable, and service-oriented presence throughout the venue.
- Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
- Perform other duties as necessary or required by management.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
- High School Diploma or Equivalent.
- 2-4 years’ experience in customer service, hospitality, travel, tourism, or attractions preferred.
Skills And Abilities
- Strong verbal communication and interpersonal skills.
- Comfortable engaging with individuals and groups in a fast-paced setting.
- High level of demonstrated professionalism and customer service.
- Passion for Boston’s culture, history, and landmarks.
- Ability to memorize historical and technical information.
- Multi-lingual or sign language capabilities a plus.
- Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
- Ability to stand or walk for extended periods and work a flexible schedule including weekends, evenings, and holidays.
Compensation
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site at View Boston (Boston, MA)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Availability to work closing shifts and weekends is required to meet business needs. #J-18808-Ljbffr
Observatory Ambassador employer: Asm Global
Contact Detail:
Asm Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Observatory Ambassador
✨Tip Number 1
Familiarise yourself with Boston's culture and landmarks. As an Observatory Ambassador, you'll need to engage with guests and provide insights about the city, so having a solid understanding of its history and attractions will help you stand out.
✨Tip Number 2
Practice your communication skills in a lively setting. Since this role involves interacting with diverse groups of people, being comfortable speaking clearly and confidently in a fast-paced environment is crucial.
✨Tip Number 3
Showcase your customer service experience. Highlight any previous roles where you've provided exceptional service, especially in hospitality or tourism, as this will demonstrate your ability to create memorable experiences for guests.
✨Tip Number 4
Be prepared to discuss your flexibility and enthusiasm for the role. The job requires working weekends and evenings, so expressing your willingness to adapt and your passion for the position can make a positive impression.
We think you need these skills to ace Observatory Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Observatory Ambassador position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, hospitality, or tourism. Use specific examples that demonstrate your ability to engage with guests and provide exceptional service.
Show Your Passion for Boston: Since the role requires a passion for Boston’s culture and landmarks, include personal anecdotes or experiences that showcase your connection to the city. This will help you stand out as a candidate who genuinely cares about the guest experience.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Make sure to address how your skills align with the company’s values of respect, integrity, and accountability.
How to prepare for a job interview at Asm Global
✨Show Your Passion for Boston
As an Observatory Ambassador, you'll need to convey your enthusiasm for Boston's culture and landmarks. Be prepared to share your favourite spots in the city and how they connect to the role, as this will demonstrate your genuine interest in the position.
✨Demonstrate Strong Communication Skills
Since the role involves engaging with guests and providing information, practice clear and confident communication. You might want to rehearse answers to common questions and ensure you can articulate your thoughts concisely and effectively.
✨Prepare for Customer Service Scenarios
Think of potential guest concerns or questions that may arise during busy times. Prepare examples from your past experiences where you've successfully handled similar situations, showcasing your problem-solving skills and professionalism.
✨Exude a Welcoming Presence
The first impression is crucial! During the interview, focus on your body language and tone. Smile, maintain eye contact, and show enthusiasm for the role. This will reflect the welcoming attitude expected of an Observatory Ambassador.
