At a Glance
- Tasks: Support sales and deliver premium hospitality for events at the AO Arena.
- Company: Join Legends and ASM Global, leaders in sports and live entertainment.
- Benefits: Enjoy discounted event tickets, 25 days leave, health support, and a pension scheme.
- Other info: Flexible working arrangements available; apply early as we review applications continuously.
- Why this job: Be part of a dynamic team transforming live entertainment with a focus on inclusivity and innovation.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office are essential.
The predicted salary is between 28800 - 43200 £ per year.
About LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.
Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
The Venue
The AO Arena has welcomed over 30million guests and thousands of World-renowned artists since opening its doors in 1997. It has played a vital role in shaping Manchester’s music scene and has supported artists from back-rooms to main stage. With its £50million redevelopment, the new look AO Arena will attract more artists and more fans, for many years to come.
Made in Manchester, Made for Manchester.
About the Role
Reporting to the Head of Premium Seating as an integral part of the team the role is to support sales, plan, fulfil, deliver and execute delivery of hospitality/premium for all events across all products and premium spaces contributing to a world class experience for all of our customers at every touchpoint.
What we can offer
Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.
We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet
Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team
Key Responsibilities:
- You will support planning, collating and processing information for all premium spaces, giving a world-class service to our customers both in the lead up to a show and on show days to deliver a seamless experience.
- Work closely with all other departments (F&B, Marketing, Ticketing and Operations) to ensure a smooth and effective process for the delivery of shows.
- Work side by side with our premium team to ensure all client fulfilment is met for every event.
- Support all teams with new technology coming into the department, ensuring a smooth transition for the team and our customers.
- Track and upload daily sales reports from our platforms, monitoring inventory
- Assist the welcome team on show nights and be confident to sort out any customer issues.
- Understand and learn the premium ticketing function to support the team with ticket distribution when necessary.
- Manage the production and issuing of all lanyards and support with accreditation for all shows.
- Produce and issue event function sheets and other premium event-related administrative tasks.
- Work closely with the marketing team to support and promote premium packages on social media platforms.
- Assist the team with the requirements for internal events, including networking and delivery of these events.
- Any other duties required by the Head of Premium Seating and Hospitality Development.
We are looking for someone with:
- Excellent communication, interpersonal and organisational skills.
- Experience of working in a customer facing role gained from a retai/hospitality/events business - Essential
- Ability to create and manage excellent customer relationships.
- Ability to work with some direction and to use own initiative.
- Strong attention to detail.
- Outstanding customer service skills and the ability to problem solve where necessary.
- Proficient in the use of Excel and Microsoft Outlook and Powerpoint
- Previous use of ticketing systems is an advantage.
- An understanding of social media in a professional environment.
Recruitment Process Outlined:
- 1st Stage- Telephone Interview with Talent Team
- 2nd Stage- F2F Interview at the AO Arena
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
#J-18808-LjbffrPremium Sales and C&E Support Venues · AO Arena in Manchester employer: ASM Global Group
At ASM Global, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and innovation. Our team members enjoy a range of benefits including generous annual leave, health support, and opportunities for personal growth, all while working in the iconic AO Arena in Manchester, a hub for world-class events. Join us to be part of a dynamic environment where your contributions truly matter and where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Sales and C&E Support Venues · AO Arena in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ASM Global Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ASM Global Group
Don't be shy about reaching out to ASM Global Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Sales and C&E Support Venues · AO Arena in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ASM Global Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ASM Global Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
