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- Tasks: Support sales and deliver premium hospitality for events at the AO Arena.
- Company: Join Legends and ASM Global, leaders in sports and live entertainment.
- Benefits: Enjoy discounted event tickets, 25 days leave, health support, and a pension scheme.
- Why this job: Be part of a dynamic team transforming live entertainment with a focus on inclusivity and innovation.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office are essential.
- Other info: Flexible working arrangements available; apply early as we review applications continuously.
The predicted salary is between 28800 - 43200 £ per year.
About LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.
Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
The Venue
The AO Arena has welcomed over 30million guests and thousands of World-renowned artists since opening its doors in 1997. It has played a vital role in shaping Manchester’s music scene and has supported artists from back-rooms to main stage. With its £50million redevelopment, the new look AO Arena will attract more artists and more fans, for many years to come.
Made in Manchester, Made for Manchester.
About the Role
Reporting to the Head of Premium Seating as an integral part of the team the role is to support sales, plan, fulfil, deliver and execute delivery of hospitality/premium for all events across all products and premium spaces contributing to a world class experience for all of our customers at every touchpoint.
What we can offer
Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.
We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet
Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team
Key Responsibilities:
- You will support planning, collating and processing information for all premium spaces, giving a world-class service to our customers both in the lead up to a show and on show days to deliver a seamless experience.
- Work closely with all other departments (F&B, Marketing, Ticketing and Operations) to ensure a smooth and effective process for the delivery of shows.
- Work side by side with our premium team to ensure all client fulfilment is met for every event.
- Support all teams with new technology coming into the department, ensuring a smooth transition for the team and our customers.
- Track and upload daily sales reports from our platforms, monitoring inventory
- Assist the welcome team on show nights and be confident to sort out any customer issues.
- Understand and learn the premium ticketing function to support the team with ticket distribution when necessary.
- Manage the production and issuing of all lanyards and support with accreditation for all shows.
- Produce and issue event function sheets and other premium event-related administrative tasks.
- Work closely with the marketing team to support and promote premium packages on social media platforms.
- Assist the team with the requirements for internal events, including networking and delivery of these events.
- Any other duties required by the Head of Premium Seating and Hospitality Development.
We are looking for someone with:
- Excellent communication, interpersonal and organisational skills.
- Experience of working in a customer facing role gained from a retai/hospitality/events business – Essential
- Ability to create and manage excellent customer relationships.
- Ability to work with some direction and to use own initiative.
- Strong attention to detail.
- Outstanding customer service skills and the ability to problem solve where necessary.
- Proficient in the use of Excel and Microsoft Outlook and Powerpoint
- Previous use of ticketing systems is an advantage.
- An understanding of social media in a professional environment.
Recruitment Process Outlined:
- 1st Stage- Telephone Interview with Talent Team
- 2nd Stage- F2F Interview at the AO Arena
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
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Premium Sales and C&E Support Venues · AO Arena employer: ASM Global Group
Contact Detail:
ASM Global Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Premium Sales and C&E Support Venues · AO Arena
✨Tip Number 1
Familiarise yourself with the AO Arena and its recent redevelopment. Understanding the venue's history and its significance in Manchester's music scene will help you connect with the team and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of ASM Global or Legends. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your customer service skills, especially in a fast-paced environment. Be prepared to share examples of how you've successfully handled customer issues in the past, as this role heavily relies on outstanding customer service.
✨Tip Number 4
Stay updated on the latest trends in event management and hospitality. Showing that you're knowledgeable about industry developments can set you apart from other candidates and demonstrate your commitment to the role.
We think you need these skills to ace Premium Sales and C&E Support Venues · AO Arena
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or events. Use specific examples that demonstrate your communication and organisational skills, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at AO Arena and how your background aligns with their values of respect, integrity, and accountability. Mention any specific experiences that relate to premium sales and customer relations.
Showcase Your Skills: Emphasise your proficiency in Excel, Microsoft Outlook, and PowerPoint in your application. If you have experience with ticketing systems or social media, make sure to include that as well, as it will strengthen your application.
Prepare for Interviews: Research ASM Global and the AO Arena thoroughly before your interviews. Be ready to discuss how you can contribute to their mission of delivering exceptional experiences and how you would handle customer issues on show days.
How to prepare for a job interview at ASM Global Group
✨Research the Company
Before your interview, take some time to learn about ASM Global and Legends. Understand their values, mission, and recent projects. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Given the role's focus on delivering a world-class experience, be prepared to discuss specific examples from your past experiences where you provided exceptional customer service. Highlight how you resolved issues and built strong relationships with clients.
✨Prepare for Team Collaboration Questions
Since the role involves working closely with various departments, think of instances where you've successfully collaborated with others. Be ready to explain how you communicate effectively and contribute to a team environment.
✨Demonstrate Your Problem-Solving Abilities
The ability to handle unexpected challenges is crucial in this role. Prepare to share examples of how you've tackled problems in previous positions, particularly in high-pressure situations, to illustrate your quick thinking and adaptability.
