At a Glance
- Tasks: Lead employee engagement and enhance customer experiences at NYC's first soccer-specific stadium.
- Company: Join Legends Global, the premier partner for live events and venues worldwide.
- Benefits: Competitive hourly pay, inclusive culture, and opportunities for career growth.
- Other info: Work non-traditional hours and thrive in a fast-paced, exciting atmosphere.
- Why this job: Make a real impact in a dynamic environment while working with a passionate team.
- Qualifications: Must be 18+, detail-oriented, adaptable, and a team player.
The predicted salary is between 26 - 28 £ per hour.
LEGENDS GLOBAL
Legends Global is the premier partner of the world's greatest live events, venues, and brands.
We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
LEGENDS GLOBAL
Legends Global is the premier partner of the world's greatest live events, venues, and brands.
We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.
We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global.
We have the best team members who understand every win is earned when we come together as one unified team.
Sounds like a winning formula for you.
Join us!
THE ROLE
We are looking for an
Employee and Customer Experience Team Lead to join our team at the new Etihad Park, NYC’s first-ever soccer-specific stadium located at Willet’s Point in Queens. As an
Employee and Customer Experience Team Lead , you support engagement strategies, lead employee experience and recognition programs, and partner to ensure a positive customer experience.
Essential Functions
- Design and implement employee engagement strategies to support a high-performing, service-driven workforce across game days, concerts, and large-scale events.
- Support onboarding, recognition, and retention programs to enhance employee experience for full-time staff, part-time employees, non-profit groups, and seasonal gameday team members.
- Analyze engagement survey data and workforce trends to develop actionable insights and continuous improvement initiatives.
- Manage internal communications and engagement campaigns to ensure consistent messaging and strong alignment across departments.
- Partner with operations, HR, and stadium leadership to foster a positive, inclusive culture aligned with the organization’s brand, customer and fan experiences.
- Help manage the day-to-day operations of the gameday customer service team.
- Maintain a pleasant and collaborative attitude towards customers, co-walkers, and management.
- Adheres to the Legends Global and venue company policies.
- Other duties as assigned by management.
- Available to work non-traditional hours (Nights, Weekends & Holidays)
Qualifications
- Must be 18 years of age or older.
- High School Diploma required.
- Strong attention to detail.
- Able to demonstrate flexibility and quickly adapt to changes.
- Ability to be self-motivated and work independently and work well as a team player.
- Ability to work in a fast-paced environment.
- Ability to understand written and oral direction and to communicate the same with others.
Compensation
Hourly rate of $26-28, commensurate with experience.
- WORKING CONDITIONS
- Ability to work in all weather conditions and non-traditional hours (Nights, Weekends & Holidays)
- Exposure to loud noises (i. e., fireworks, voices, and audio systems), flashing lights, and extreme heat and cold in a stadium setting.
- PHYSICAL DEMANDS
- Ability to lift/move/maneuver a minimum of 30 lbs.
- Constant standing, walking, bending, reaching and repetitive motions.
- Ability to work in all weather conditions and non-traditional hours (Nights, Weekends & Holidays)
- Exposure to loud noises (i. e., fireworks, voices, and audio systems), flashing lights, and extreme heat and cold in a stadium setting.
- NOTE
The essential responsibilities of this position are described below the above headings.
They may be subject to change at any time due to reasonable accommodation or other reasons.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.
Employee and Customer Experience Team Lead employer: ASM Global Group
At CGC Event Caterers, we pride ourselves on being an exceptional employer, offering a supportive work culture that values work-life balance with 25 days of annual leave and comprehensive health benefits. Our commitment to employee growth is evident through our inclusive environment and opportunities for professional development, all while working in the vibrant city of Leeds, known for its rich cultural scene and exciting events.
StudySmarter Expert Advice🤫
We think this is how you could land Employee and Customer Experience Team Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASM Global Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASM Global Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Employee and Customer Experience Team Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASM Global Group:Your cover letter is your chance to shine! Tell us why you want to work at ASM Global Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASM Global Group!
How to prepare for a job interview at ASM Global Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
