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- Tasks: Manage technical services for events, ensuring smooth delivery and client satisfaction.
- Company: Olympia Events is a renowned venue transforming into a cultural hub with exceptional customer service.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and the chance to impact communities positively.
- Why this job: Join a team driving innovation in a vibrant setting, shaping the future of events and technology.
- Qualifications: Customer service experience, technical management skills, and proficiency in project management are essential.
- Other info: Flexibility for unsociable hours is required; be part of an exciting transformation journey.
The predicted salary is between 42000 - 84000 £ per year.
Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment. Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm.
Job Purpose: To oversee and manage all show related Technical Services delivery, ensuring the successful delivery of technical services to clients. This role involves coordinating with various departments, managing technical projects, and ensuring that all technical requirements are met efficiently and effectively. The Technical Services Manager will also play a strategic role in shaping the future direction of eForce's technical services and driving continuous improvement.
Key Responsibilities:
- Collaborate with the Commercial Team to understand and translate Organisers & Exhibitors connectivity requirements into current and bespoke eForce services.
- Review and liaise with the eForce Operations teams to assess the feasibility of service delivery and ensure all orders are accurately recorded and handed over for installation ahead of events.
- Act as the primary point of contact between clients and the delivery team, ensuring smooth communication and coordination.
- Provide detailed technical briefs to Organiser / Exhibitor operational teams to accommodate customers’ needs onsite.
- Monitor and report on the performance of the installation team, identifying areas for improvement and implementing necessary changes.
- Ensure compliance with all Health & Safety requirements.
- Manage technical issues during events, providing timely resolutions and escalating significant challenges to the Head of eForce & IT and maintain records.
- Generate ideas to enhance the existing product portfolio and boost revenue, reporting back to the Head of eForce & IT.
- Develop and implement strategic plans for the installation team, aligning with the overall goals of eForce.
- Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
- Mentor and develop team members, fostering a culture of excellence and innovation.
- Ensure all technical services are delivered on time, as sold, and meet the required standards.
- Work with customers to create testimonials.
- Provide support and share key information about allocated events with all members of eForce staff.
- Ensure timely delivery of onsite payments and associated documentation from the Service Desk back to the back office post-event.
- Resolve or escalate customer queries to management if required.
- Develop and execute strategic initiatives to drive growth and innovation within the installation team.
Person specification:
- Extensive customer service experience.
- Level 1 Certificate in ICT Professional Competence (City & Guilds) or equivalent.
- Proficiency in M365 applications.
- Project Management experience.
- Proven experience in a senior technical management role.
- Strong strategic planning and leadership skills.
- Excellent verbal and written communication skills.
- Ability to translate customer requirements into technical briefs.
- Effective time management skills.
- Ability to work under pressure and resolve technical issues quickly.
- Ability to mentor and develop team members.
- Technically minded.
- Team player with an outgoing and enthusiastic attitude.
- Commitment to constant improvement.
- Diplomacy and willingness to work unsociable hours when required (e.g., weekend work, late nights).
Technical Service Delivery Manager employer: ASM Global Europe
Contact Detail:
ASM Global Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in technical services and event management. Understanding the current landscape will help you speak confidently about how you can contribute to Olympia Events' vision during interviews.
✨Tip Number 2
Network with professionals in the events and technical services industry. Attend relevant events or join online forums to connect with people who might provide insights or even referrals for the Technical Service Delivery Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed technical projects in the past. Highlight your problem-solving skills and ability to work under pressure, as these are crucial for the role.
✨Tip Number 4
Showcase your customer service experience by preparing anecdotes that demonstrate your ability to handle client needs effectively. This will be key in illustrating your fit for a role that prioritises exceptional service delivery.
We think you need these skills to ace Technical Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Service Delivery Manager position. Understand the key responsibilities and person specifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive customer service experience and any project management roles you've held. Be specific about how your past experiences align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your skills but also demonstrates your enthusiasm for the role and the company. Mention how you can contribute to the ongoing transformation of Olympia Events and your commitment to continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ASM Global Europe
✨Showcase Your Customer Service Experience
Since the role requires extensive customer service experience, be prepared to share specific examples of how you've successfully managed client relationships in the past. Highlight any situations where you went above and beyond to meet customer needs.
✨Demonstrate Technical Proficiency
Make sure to discuss your technical skills, especially your proficiency in M365 applications and any relevant project management experience. Be ready to explain how these skills have helped you in previous roles, particularly in managing technical projects.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities under pressure. Prepare scenarios where you had to resolve technical issues quickly or manage a crisis during an event, detailing your thought process and actions taken.
✨Emphasise Leadership and Mentoring Skills
As the role involves mentoring team members, be ready to discuss your leadership style and provide examples of how you've developed others in your previous positions. Highlight any initiatives you've led that fostered a culture of excellence and innovation.
