At a Glance
- Tasks: Be the friendly face of our events, assisting customers with ticketing needs.
- Company: Join Legends & ASM Global, leaders in sports and live entertainment.
- Benefits: Enjoy life assurance, pension contributions, eye care vouchers, and a Cycle to Work scheme.
- Other info: Flexible working hours and a commitment to inclusivity make this a great opportunity.
- Why this job: Experience the thrill of live events while creating unforgettable memories for guests.
- Qualifications: Customer service experience and a proactive attitude are essential; attention to detail is a plus.
About LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. We combine unmatched expertise with a global reach, offering end-to-end solutions—from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues such as stadiums, arenas, convention centres, and theatres.
Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
The Venue
Utilita Arena Sheffield opened in 1991, is a vibrant multi-purpose venue that hosts world-class concerts, sporting events, and family entertainment. With a capacity of up to 13,600, it is one of the UK's premier indoor arenas, having welcomed legendary acts like Elton John, Arctic Monkeys, and Oasis. The “House of Steel” is also home to the Elite League Grand Slam championship-winning ice hockey team, the Sheffield Steelers. Known for its electric atmosphere and iconic performances, the arena offers an exciting, fast-paced environment where no two days are ever the same.
Sheffield City Hall, a stunning Art Deco venue, has been a cultural landmark since its opening in 1932. Boasting three performance spaces, including the magnificent 2,271-seat Oval Hall, this historic venue hosts diverse events—from live music and comedy to conferences and community gatherings. Sheffield City Hall is at the heart of the city's vibrant entertainment scene with a rich history of performances by artists like The Beatles, David Bowie, and contemporary stars.
Joining our team means being part of Sheffield’s live events industry, helping create unforgettable experiences for thousands of visitors while working in two of the city’s most iconic venues.
About the Role
As a Casual Event Ticketing Team member, you will be one of the first points of contacts for customers visiting the venues on event days. On event days you will be responsible for greeting customers and ascertaining their ticketing requirements which can include ticket sales, printing pre-paid tickets, ticket collection and providing accurate event information, ensuring ticketing systems and records are maintained and accurate on a casual basis.
What we can offer
- A Life Assurance policy.
- A healthy contribution of % Pension.
- Eye care vouchers and a contribution towards any glasses required.
- Cycle to Work scheme.
- Employee Referral Scheme.
Key Responsibilities:
- Deliver exceptional customer service, by telephone and email and in person.
- Be proactive in resolving customer service issues.
- Support Duty Managers to ensure the smooth running of events.
- To undertake any other duties as requested by the management.
- To ensure you are proactive in ensuring all counter terrorism measures within the venue are adequately implemented.
- To meet agreed standards of dress and appearance codes.
We are looking for someone with:
- Attention to detail & ability to work under pressure.
- Excellent administrative skills – Office365.
- Problem solving and initiative.
- Previous experience in a customer focused environment.
- Willingness to work on a casual basis and unsociable hours.
- Previous customer facing role (or similar).
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
Casual Event Ticketing Team Member in Sheffield employer: ASM Global Europe
At ASM Global, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on inclusivity and innovation. As a Casual Event Ticketing Team Member at the iconic Utilita Arena Sheffield and Sheffield City Hall, you will enjoy flexible working hours, competitive benefits including life assurance and pension contributions, and opportunities for personal growth in a dynamic environment that hosts world-class events. Join us to be part of a team that not only values your contributions but also fosters a sense of community and excitement in the heart of Sheffield's entertainment scene.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Event Ticketing Team Member in Sheffield
✨Tip Number 1
Familiarise yourself with the venues you'll be working at, like Utilita Arena Sheffield and Sheffield City Hall. Knowing their history, capacity, and types of events they host will help you engage with customers and provide accurate information.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for visitors, being friendly, approachable, and knowledgeable will make a great impression and enhance the overall experience for guests.
✨Tip Number 3
Be prepared to handle various ticketing scenarios. Understanding the ticketing process, including sales, collections, and printing, will ensure you're ready to assist customers efficiently on event days.
✨Tip Number 4
Show your enthusiasm for live events! Expressing your passion for sports and entertainment during any interactions can set you apart from other candidates and demonstrate your commitment to creating memorable experiences.
We think you need these skills to ace Casual Event Ticketing Team Member in Sheffield
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Casual Event Ticketing Team Member position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to work under pressure and resolve issues proactively. Use specific examples to illustrate your skills.
Showcase Your Skills:Make sure to mention your attention to detail and administrative skills, especially with tools like Office365. Highlight any problem-solving experiences that relate to customer service, as these are crucial for the role.
Personalise Your Application:Address your cover letter to the hiring manager if possible, and express your enthusiasm for working in a vibrant environment like the Utilita Arena Sheffield and Sheffield City Hall. Show that you understand the company’s values and how you align with them.
How to prepare for a job interview at ASM Global Europe
✨Show Your Customer Service Skills
As a Casual Event Ticketing Team Member, you'll be the first point of contact for customers. Make sure to highlight your previous customer service experience and provide examples of how you've resolved issues or enhanced customer satisfaction in the past.
✨Demonstrate Attention to Detail
This role requires accuracy in ticketing and event information. Be prepared to discuss how you ensure attention to detail in your work, especially under pressure. Mention any relevant experiences where this skill was crucial.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to think on your feet or come up with creative solutions to challenges, particularly in a customer-facing environment.
✨Understand the Venue and Its Events
Familiarise yourself with Utilita Arena Sheffield and Sheffield City Hall, including their history and types of events they host. Showing knowledge about the venues will demonstrate your enthusiasm for the role and the organisation.
