At a Glance
- Tasks: Support sales teams by managing quotes and providing excellent customer service.
- Company: Join a prestigious, award-winning engineering company with a strong market presence.
- Benefits: Enjoy a competitive salary, generous holidays, bonuses, and healthcare benefits.
- Other info: Full-time position based in Haddenham; ideal for driven individuals from any background.
- Why this job: Kickstart your career in a dynamic role with growth opportunities in a stable company.
- Qualifications: Excellent phone customer service skills and a proactive attitude are essential.
You must have:
- Excellent phone customer service experience in a fast-paced industry ideally office/depot
- Good IT skills (Microsoft, database, spreadsheets, CRM systems), excellent telephone manner and communication skills
- Full driving licence and commutable to Haddenham daily 8.30-5.30 (not hybrid, remote or part time)
In return Salary and benefits:
- Rewarding salary of circa £27k-£29k dependent on experience
- Generous holidays, great bonus, good contributory pension scheme
- Healthcare and medical insurance
- In a permanent stable company that rewards their employees.
About the company:
- Prestigious market leading, award winning, Sunday Times Fast track 100 engineering sector client, well established stable company that is growing!
About the position:
This exciting entry level sales role would suit a proactive and driven customer service professional with excellent communication, organisational skills and professional friendly telephone manner. You will be supporting the sales and hire teams to deliver excellent customer service to existing customers, calling warm leads of existing quotes, following up and checking quotes to help process sales orders. You can come from any industry or background; office retail, hospitality, engineering as long as you have exceptional customer service and telephone manner and a can-do attitude!
Key responsibilities of this internal sales executive role include:
- Daily management of the quote database - following up on recent quotations, sales enquiries, customer interactions, CRM database
- Calling customers regarding recent quotations, making outbound calls to existing customers, checking their quotes and answering queries and questions and following these up
- Market research - Liaising with customers about the requirements, gathering more detailed information about their requirements, budgets, future projects and competitors
- Passing these qualifying leads & detailed info onto the Sales manager, hire team and field sales team
A full job description will be discussed and submitted to suitable candidates upon application. To apply please email your CV with salary expectations, availability and how you meet our clients telephone customer service sales criteria. Don't miss out.
Customer Service Sales Executive in Aylesbury employer: ASL
Join a prestigious and award-winning engineering firm that values its employees and offers a supportive work culture. With a competitive salary, generous holidays, and excellent benefits including a contributory pension scheme and healthcare, this role as an Internal Sales Executive provides ample opportunities for personal and professional growth in a stable environment. If you're a proactive individual with a passion for customer service, this is the perfect place to develop your career while being part of a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Sales Executive in Aylesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Sales Executive in Aylesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASL:Your cover letter is your chance to shine! Tell us why you want to work at ASL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASL!
How to prepare for a job interview at ASL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
