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- Tasks: Manage service requests and analyse data trends to support engineering teams.
- Company: Join ASL Technical, a leading Automotive Technical Engineering centre.
- Benefits: Collaborative environment, career growth opportunities, and exposure to global projects.
- Other info: Fast-paced, flexible work culture with a focus on teamwork.
- Why this job: Be part of innovative automotive projects and make a real impact.
- Qualifications: Degree-qualified with experience in ticket management and strong Excel skills.
The predicted salary is between 30000 - 40000 £ per year.
ASL Technical is seeking a proactive and detail-oriented Technical Data & Support Analyst to join our growing team. This role plays a key part in supporting engineering and project teams by managing service requests, analysing data trends, and ensuring the smooth operation of reporting and incident management systems.
Key Responsibilities
- Manage and respond to service requests using ticket management tools, ensuring timely and effective resolution.
- Monitor incident tickets within the incident management system and track progress through to closure.
- Analyse data trends and anomalies, identifying root causes using analytical tools and SQL where required.
- Utilise advanced Microsoft Excel capabilities, including Power Query, Power Pivot, and Power Automate, to manipulate and interpret cloud-based data.
- Validate reports produced by offshore teams to support vehicle campaign activities.
- Collaborate cross-functionally with Project Quality, Management, and Engineering teams to ensure transparency and rapid response to issues.
- Provide technical support and guidance to offshore call centre teams.
Skills & Experience Required
- Degree-qualified (or equivalent experience).
- Experience using ticket management tools (preferably ServiceNow).
- Strong proficiency in Microsoft Excel and presentation tools.
- Experience with Microsoft Power Platform tools (Power BI, Power Query, Power Pivot, Power Automate) is advantageous.
- Demonstrable problem-solving skills with practical experience applying analytical techniques.
- Excellent written and verbal communication skills.
- Ability to prioritise and manage multiple tasks and projects simultaneously.
Personal Attributes
- Self-motivated and capable of working independently.
- Proactive, energetic, and adaptable in a fast-paced environment.
- Flexible approach to working practices and hours.
- Strong team player with a collaborative mindset.
Why Join ASL Technical?
- Opportunity to work with at a leading Automotive Technical Engineering centre.
- Collaborative and supportive work environment.
- Exposure to global teams and projects.
- Career development and growth opportunities.
JP1001 - Connected Car Technical Officer in London employer: ASL Technical Ltd
Contact Detail:
ASL Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JP1001 - Connected Car Technical Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the automotive tech field, especially those who work at ASL Technical. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with ticket management tools or Microsoft Excel, be ready to discuss specific examples during interviews. We love hearing about how you've tackled challenges in the past.
✨Tip Number 3
Prepare for the unexpected! Be ready to answer technical questions or solve problems on the spot. Practising common scenarios related to data analysis and incident management can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ASL Technical.
We think you need these skills to ace JP1001 - Connected Car Technical Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technical Data & Support Analyst. Highlight your experience with ticket management tools and your analytical skills, especially if you've used SQL or advanced Excel features.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the position and the company. Use it to showcase how your skills align with the key responsibilities mentioned in the job description, like managing service requests and collaborating with teams.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Mention specific instances where you identified root causes or improved processes, as this will resonate well with our proactive approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at ASL Technical Ltd
✨Know Your Tools
Familiarise yourself with ticket management tools like ServiceNow, as well as Microsoft Excel and Power Platform tools. Be ready to discuss how you've used these in past roles, especially in managing service requests or analysing data trends.
✨Showcase Your Analytical Skills
Prepare examples of how you've identified root causes of issues using analytical techniques. Think about specific instances where your problem-solving skills made a difference, and be ready to explain your thought process.
✨Communicate Clearly
Since excellent communication is key, practice articulating your thoughts clearly and concisely. You might be asked to explain complex data findings, so ensure you can break them down into understandable terms for different audiences.
✨Demonstrate Team Spirit
ASL Technical values collaboration, so be prepared to share experiences where you worked effectively within a team. Highlight your adaptability and how you’ve contributed to a supportive work environment in previous roles.