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- Tasks: Support engineering teams by managing service requests and analysing data trends.
- Company: Join ASL Technical, a leading Automotive Technical Engineering centre.
- Benefits: Collaborative environment, career growth opportunities, and exposure to global projects.
- Why this job: Make an impact in the automotive industry while developing your technical skills.
- Qualifications: Degree-qualified with experience in ticket management tools and strong Excel skills.
- Other info: Fast-paced, dynamic team where your proactive attitude will shine.
The predicted salary is between 30000 - 40000 £ per year.
ASL Technical is seeking a proactive and detail-oriented Technical Data & Support Analyst to join our growing team. This role plays a key part in supporting engineering and project teams by managing service requests, analysing data trends, and ensuring the smooth operation of reporting and incident management systems.
Key Responsibilities
- Manage and respond to service requests using ticket management tools, ensuring timely and effective resolution.
- Monitor incident tickets within the incident management system and track progress through to closure.
- Analyse data trends and anomalies, identifying root causes using analytical tools and SQL where required.
- Utilise advanced Microsoft Excel capabilities, including Power Query, Power Pivot, and Power Automate, to manipulate and interpret cloud-based data.
- Validate reports produced by offshore teams to support vehicle campaign activities.
- Collaborate cross-functionally with Project Quality, Management, and Engineering teams to ensure transparency and rapid response to issues.
- Provide technical support and guidance to offshore call centre teams.
Skills & Experience Required
- Degree-qualified (or equivalent experience).
- Experience using ticket management tools (preferably ServiceNow).
- Strong proficiency in Microsoft Excel and presentation tools.
- Experience with Microsoft Power Platform tools (Power BI, Power Query, Power Pivot, Power Automate) is advantageous.
- Demonstrable problem-solving skills with practical experience applying analytical techniques.
- Excellent written and verbal communication skills.
- Ability to prioritise and manage multiple tasks and projects simultaneously.
Personal Attributes
- Self-motivated and capable of working independently.
- Proactive, energetic, and adaptable in a fast-paced environment.
- Flexible approach to working practices and hours.
- Strong team player with a collaborative mindset.
Why Join ASL Technical?
- Opportunity to work with at a leading Automotive Technical Engineering centre.
- Collaborative and supportive work environment.
- Exposure to global teams and projects.
- Career development and growth opportunities.
JP1001 - Connected Car Technical Officer employer: ASL Technical Ltd
Contact Detail:
ASL Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land JP1001 - Connected Car Technical Officer
✨Tip Number 1
Network like a pro! Reach out to people in the automotive tech field, especially those who work at ASL Technical. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with ticket management tools or Microsoft Excel, be ready to discuss specific examples during interviews. We want to hear how you've tackled challenges and made an impact.
✨Tip Number 3
Prepare for the unexpected! Be ready to answer technical questions on data analysis and problem-solving. Brush up on your SQL skills and think of scenarios where you’ve used analytical techniques to solve real problems.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ASL Technical. Let’s get you on board!
We think you need these skills to ace JP1001 - Connected Car Technical Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technical Data & Support Analyst. Highlight your experience with ticket management tools and Microsoft Excel, as these are key for us. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to managing service requests and analysing data trends, so we can see your proactive approach in action.
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Give examples of how you've tackled challenges in the past, especially using analytical techniques or tools like SQL. We love seeing how you think on your feet!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at ASL Technical Ltd
✨Know Your Tools
Familiarise yourself with ticket management tools like ServiceNow, as well as Microsoft Excel and Power Platform tools. Be ready to discuss how you've used these in past roles, especially in managing service requests or analysing data trends.
✨Show Your Analytical Skills
Prepare to demonstrate your problem-solving abilities. Think of specific examples where you've identified root causes of issues using analytical techniques or SQL. This will show that you can handle the technical demands of the role.
✨Communicate Clearly
Since excellent communication skills are a must, practice articulating your thoughts clearly and concisely. Be prepared to explain complex data findings in a way that’s easy to understand, as you’ll need to collaborate with various teams.
✨Be Proactive and Adaptable
Emphasise your proactive nature and adaptability during the interview. Share experiences where you’ve taken initiative or adapted to fast-paced environments, as this aligns perfectly with the personal attributes they’re looking for.