At a Glance
- Tasks: Coordinate end-of-contract activities and manage customer relationships for smooth transitions.
- Company: Join a forward-thinking company shaping the future of various industries.
- Benefits: Starting salary from £25,000, with opportunities for growth and development.
- Other info: Dynamic role with opportunities to grow personally and professionally.
- Why this job: Make a real impact by ensuring customer satisfaction and retention during contract closures.
- Qualifications: 1 year of experience in contracts or customer support; negotiation skills are a plus.
The predicted salary is between 25000 - 25000 £ per year.
Salary: From £25,000 (depending on experience)
Responsible for coordinating and administering all end-of-contract activities, including managing contractual clauses, amendments, renewals, and terminations. Oversees the full offboarding lifecycle, ensuring timely processing, accurate documentation, and compliance with contract terms. Acts as a key point of contact, communicating with relevant teams.
KEY RESPONSIBILITIES- Terminations: Administer contract terminations, including early terminations, ensuring that processes are followed according to contractual terms and deadlines. Process contract terminations, generate termination quotes, negotiate where necessary, and issue final invoices to customers. Verify equipment ownership and coordinate returns where applicable, collaborating with Supply Chain operations to confirm the ownership status of machines. Process contract terminations through Salesforce and Vantage, maintaining accurate and up-to-date records while keeping Account Managers informed. Coordinate with relevant departments to ensure the smooth removal of devices from portals and internal systems. Where applicable, arrange for equipment to be returned to finance companies at the end of lease agreements, ensuring compliance with lease deadlines. Generate invoices for final meter readings at the end of contract and process machine returns. Collaborate with other teams to maximise customer opportunities and retention. Administer the closure of contracts on Vantage and ensure all necessary steps are completed. Ensure all end-of-contract collection elements, such as data removal, are arranged. Work closely with the Contract Manager to generate revenue opportunities and review contract profitability, applying contractual terms where appropriate. Perform general administrative tasks related to contract management.
- Customer Retention: Provide cover and ongoing support for Customer Retention activities. Engage with customers approaching end-of-term to understand requirements and identify renewal or win-back opportunities. Assist with handling disputes, queries and complaints promptly liaising with teams as needed. Respond to customer enquiries regarding contract closure, billing, and next steps via phone and email. Handle contract queries through to resolution and provide information as requested, liaising with relevant teams. Manage customer contact and relationships to encourage retention and customer satisfaction. Identify customers who may be at risk of leaving or not renewing their products and services.
- Other Duties: Manage administrative tasks across various systems and communication channels, including FreshDesk. Provide support to the Billing Department during high-demand periods and when cover is required. Assist with ad hoc tasks to support the wider contracts and operations teams.
- End-of-contract processes (terminations, renewals, and closures) completed accurately and within agreed timelines.
- Queries to be resolved within 48 hours, ensuring timely and effective communication.
- Termination calculations and final billing issued accurately and in line with contractual terms.
- Consistent and proactive communication maintained between customers and internal departments to support smooth contract closure and retention opportunities.
Minimum of 1 year’s experience within a Contracts, Customer Support, or Sales Support role. Negotiation skills would be an advantage, particularly when handling early terminations and retention opportunities.
GROW PERSONALLY AND PROFESSIONALLYWorking for ASL means being part of creating products and services that help shape the future of many industries.
End of Contract Associate employer: ASL Systems Group
ASL is an exceptional employer that prioritises employee growth and wellbeing, offering excellent training and development opportunities within a supportive work culture. With a focus on work-life balance, employees enjoy generous annual leave, a company car, and comprehensive health support, all while contributing to meaningful projects that shape the future of various industries in the Nottingham area.
StudySmarter Expert Advice🤫
We think this is how you could land End of Contract Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASL Systems Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASL Systems Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace End of Contract Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASL Systems Group:Your cover letter is your chance to shine! Tell us why you want to work at ASL Systems Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASL Systems Group!
How to prepare for a job interview at ASL Systems Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
