At a Glance
- Tasks: Coordinate end-of-contract activities and manage terminations, renewals, and customer retention.
- Company: Join a forward-thinking company shaping the future of various industries.
- Benefits: Starting salary from £25,000, with opportunities for growth and development.
- Other info: Dynamic role with opportunities to grow personally and professionally.
- Why this job: Make a real impact by ensuring smooth contract closures and enhancing customer satisfaction.
- Qualifications: 1 year of experience in Contracts, Customer Support, or Sales Support preferred.
The predicted salary is between 25000 - 25000 £ per year.
Salary: From £25,000 (depending on experience)
Responsible for coordinating and administering all end-of-contract activities, including managing contractual clauses, amendments, renewals, and terminations. Oversees the full offboarding lifecycle, ensuring timely processing, accurate documentation, and compliance with contract terms. Acts as a key point of contact, communicating with relevant teams.
KEY RESPONSIBILITIES- Terminations: Administer contract terminations, including early terminations, ensuring that processes are followed according to contractual terms and deadlines. Process contract terminations, generate termination quotes, negotiate where necessary, and issue final invoices to customers. Verify equipment ownership and coordinate returns where applicable, collaborating with Supply Chain operations to confirm the ownership status of machines. Process contract terminations through Salesforce and Vantage, maintaining accurate and up-to-date records while keeping Account Managers informed. Coordinate with relevant departments to ensure the smooth removal of devices from portals and internal systems. Where applicable, arrange for equipment to be returned to finance companies at the end of lease agreements, ensuring compliance with lease deadlines. Generate invoices for final meter readings at the end of contract and process machine returns. Collaborate with other teams to maximise customer opportunities and retention. Administer the closure of contracts on Vantage and ensure all necessary steps are completed. Ensure all end-of-contract collection elements, such as data removal, are arranged. Work closely with the Contract Manager to generate revenue opportunities and review contract profitability, applying contractual terms where appropriate. Perform general administrative tasks related to contract management.
- Customer Retention: Provide cover and ongoing support for Customer Retention activities. Engage with customers approaching end-of-term to understand requirements and identify renewal or win-back opportunities. Assist with handling disputes, queries and complaints promptly liaising with teams as needed. Respond to customer enquiries regarding contract closure, billing, and next steps via phone and email. Handle contract queries through to resolution and provide information as requested, liaising with relevant teams. Manage customer contact and relationships to encourage retention and customer satisfaction. Identify customers who may be at risk of leaving or not renewing their products and services.
- Other Duties: Manage administrative tasks across various systems and communication channels, including FreshDesk. Provide support to the Billing Department during high-demand periods and when cover is required. Assist with ad hoc tasks to support the wider contracts and operations teams.
- End-of-contract processes (terminations, renewals, and closures) completed accurately and within agreed timelines.
- Queries to be resolved within 48 hours, ensuring timely and effective communication.
- Termination calculations and final billing issued accurately and in line with contractual terms.
- Consistent and proactive communication maintained between customers and internal departments to support smooth contract closure and retention opportunities.
- Minimum of 1 year’s experience within a Contracts, Customer Support, or Sales Support role.
- Negotiation skills would be an advantage, particularly when handling early terminations and retention opportunities.
Working for ASL means being part of creating products and services that help shape the future of many industries.
End of Contract Associate in Cambridge employer: ASL Systems Group
ASL is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. Located in a vibrant area, we provide competitive salaries starting from £25,000, alongside opportunities for professional advancement and a supportive environment that encourages meaningful contributions to our mission of shaping the future across various industries.
StudySmarter Expert Advice🤫
We think this is how you could land End of Contract Associate in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. We want you to shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Follow up after interviews! A quick thank-you email shows your enthusiasm and keeps you on their radar. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that job!
We think you need these skills to ace End of Contract Associate in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the End of Contract Associate role. Highlight any relevant experience in contract management, customer support, or sales support. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of communication with customers and internal teams, make sure to showcase your communication skills in your application. Use clear and concise language to demonstrate your ability to handle queries and maintain relationships.
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and achievements. If you've managed contract terminations or worked with Salesforce, let us know! We love seeing concrete examples of your work.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at ASL Systems Group
✨Know Your Contracts
Familiarise yourself with common contractual terms and processes, especially those related to terminations and renewals. Being able to discuss these confidently will show that you understand the role's responsibilities and can handle the complexities involved.
✨Showcase Your Communication Skills
As a key point of contact, effective communication is crucial. Prepare examples of how you've successfully managed customer relationships or resolved disputes in the past. This will demonstrate your ability to engage with customers and internal teams effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling an early termination or a customer complaint. Think through your approach beforehand, focusing on negotiation and problem-solving strategies that align with the company's values.
✨Highlight Your Administrative Experience
Since the role involves managing various systems and documentation, be prepared to discuss your experience with administrative tasks. Mention any specific tools you've used, like Salesforce or FreshDesk, to show you're ready to hit the ground running.
