At a Glance
- Tasks: Coordinate ocean freight shipments and ensure smooth operations from booking to delivery.
- Company: Established Freight Forwarder in the Heathrow area with a strong reputation.
- Benefits: 25 days holiday, generous bonus scheme, and career growth opportunities.
- Other info: Enjoy a supportive work environment with opportunities for professional development.
- Why this job: Join a dynamic team and make an impact in international logistics.
- Qualifications: Experience in ocean freight operations and strong communication skills.
Excellent opportunity to work for a very well established Freight Forwarder in the Heathrow area who are offering 25 days holiday and a generous bonus scheme. Our client is expanding their team and are in need of a Special Handling Coordinator to join their international cross trade team department. Previous ocean freight experience either in imports/exports is essential.
Duties:
- Create and maintain shipment files accurately within the company’s operating system.
- Manage cross-trade shipments from booking through to final delivery.
- Ensure all shipment milestones and operational updates are recorded promptly and accurately.
- Monitor shipment progress and proactively address any issues or delays.
Customer Communication
- Provide timely and professional updates to UK-based customers.
- Respond to customer enquiries and requests efficiently.
- Maintain a high standard of customer service throughout the shipment process.
- Ensure customers are kept informed of any changes, delays, or exceptions.
- Liaise with origin and destination agents worldwide to obtain shipment updates and documentation.
- Build and maintain strong working relationships with overseas partners.
Financial Responsibilities
- Apply agreed tariffs and cost structures accurately within shipment files.
- Verify supplier invoices against agreed rates, quotations, and operational records.
- Identify discrepancies, unexpected charges, or potential overbilling.
- Raise invoice queries with suppliers and agents where appropriate.
Essential Skills Experience:
- Experience in Ocean Freight Operations - Imports / Exports
- Strong Administrative, Organisational Communication skills
- Strong Problem Solving Skills
Hours: Mon-Fri 0900-1730
Benefits: Quarterly bonus scheme, 25 holidays per annum then increases after 5 years every year up to 28 days.
Ocean Freight Coordinator employer: ASL Personnel
Join a leading Freight Forwarder in the Heathrow area, where you will benefit from a supportive work culture that values employee growth and development. With 25 days of holiday, a generous bonus scheme, and opportunities to build strong relationships within an international team, this role as an Ocean Freight Coordinator offers a rewarding career path in a dynamic environment.
