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- Tasks: Provide on-site technical support and repair print devices for customers.
- Company: Join ASL, a top independent supplier of office services in the UK.
- Benefits: Company car, competitive salary, quarterly bonuses, and 25 days annual leave.
- Why this job: Make a real difference by enhancing productivity and customer satisfaction.
- Qualifications: Strong organisational skills, technical ability, and excellent customer service.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 40 hours per week. Monday – Friday 8:30am – 5:30pm with one hour for lunch, unpaid.
Salary: DOE + quarterly bonus scheme.
Location: Primarily covering Heathrow and surrounding areas (HP/LU/OX/MK/RG) - Covering between M40 and M3.
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focusing on Managed Print Services (MPS), Unified Communications and software/IT. ASL offers impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability. We are a company that looks to build every department on the principles of customer care.
SUMMARY: A Field Service Engineer at ASL will efficiently provide excellent on-site technical support to a range of print devices installed at our customers’ premises.
KEY RESPONSIBILITIES:
- Repair of customer’s equipment at their premises in line with service guidelines set.
- Remote fix where possible.
- Completion of work within the given response schedule and to a consistently high standard.
- Completion of preventative maintenance either on fault calls or dedicated visits.
- Installation and removal of machines, including networking with customer’s system and operator training.
- Communicating with service control, either by phone or PDA to complete calls within set targets.
- To deliver high standards of customer service.
- Proven fault-finding skills and methodical working methods.
KEY MEASUREMENTS:
- Number of good calls per day achieved.
- RTF and Recall rates.
- Mean copies between faults.
- Customer testimonials/complaints received.
- Servicing of machines within budget restraints given.
IDEAL CANDIDATE:
- Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate.
- Be personable and approachable with excellent customer service skills.
- Show great skills in networking and technical ability.
- Good fault-finding skills and methodical working methods.
- Kyocera, Ricoh and Canon experience.
IN RETURN WE OFFER:
- Company car provided.
- Working hours Monday - Friday, 8:30am - 5:30pm with one hour for lunch, unpaid.
- Initially 25 Days annual leave in addition to.
Field Services Engineer in Reading employer: ASL Group
Contact Detail:
ASL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer in Reading
✨Tip Number 1
Get to know the company! Research ASL and understand their values, especially around customer care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at ASL. Plus, a referral can give you a leg up!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical support and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Services Engineer in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Services Engineer role. Highlight your technical skills, fault-finding abilities, and any relevant experience with print devices. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our customer care principles. We love seeing genuine enthusiasm for what we do.
Showcase Your Customer Service Skills: Since customer service is key for us, make sure to include examples of how you've provided excellent service in previous roles. We want to know how you handle challenges and keep customers happy!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at ASL!
How to prepare for a job interview at ASL Group
✨Know Your Tech
Brush up on your knowledge of print devices, especially Kyocera, Ricoh, and Canon. Be ready to discuss your experience with these brands and any troubleshooting you've done in the past. This will show that you’re not just a candidate, but someone who understands the technical side of the role.
✨Customer Service is Key
Since ASL values customer care, prepare examples of how you've provided excellent service in previous roles. Think about specific situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your alignment with their core principles.
✨Practice Problem-Solving
Expect to face some technical scenarios during the interview. Practice explaining your fault-finding process clearly and methodically. You might be asked to troubleshoot a hypothetical situation, so being able to articulate your thought process will impress the interviewers.
✨Show Your Organisational Skills
As a Field Service Engineer, you'll need to manage your time effectively. Prepare to discuss how you prioritise tasks and handle multiple calls or installations in a day. Sharing specific examples of how you’ve organised your workload will highlight your suitability for the role.
