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- Tasks: Provide on-site technical support and repair print devices for customers.
- Company: Join ASL, a top independent supplier of office services in the UK.
- Benefits: Enjoy a company car, bonus scheme, and excellent training opportunities.
- Why this job: Be part of a fast-paced team making a real impact in customer service.
- Qualifications: Strong organisational skills, technical ability, and great customer service.
- Other info: Flexible working hours and a supportive environment for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Start: ASAP
Hours: 40 hours per week. Monday – Friday 8:30am – 5:30pm with one hour for lunch (unpaid)
Location: Primarily covering Heathrow and surrounding areas (HP/LU/OX/MK/RG) - Covering between M40 and M3.
Salary: DOE + quarterly bonus scheme
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focusing on Managed Print Services (MPS), Unified Communications and software/IT. ASL offers impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability. We are a company that looks to build every department on the principles of customer care.
SUMMARY
A Field Service Engineer at ASL will efficiently provide excellent on-site technical support to a range of print devices installed at our customers’ premises.
KEY RESPONSIBILITIES
- Repair customer equipment at their premises in line with service guidelines set.
- Remote fix where possible.
- Complete work within the given response schedule and to a consistently high standard.
- Perform preventative maintenance either on fault calls or dedicated visits.
- Install and remove machines, including networking with customer’s system and operator training.
- Communicate with service control, either by phone or PDA to complete calls within set targets.
- Deliver high standards of customer service.
- Prove fault-finding skills and methodical working methods.
KEY MEASUREMENTS
- Number of good calls per day achieved.
- RTF and Recall rates.
- Mean copies between faults.
- Cost per 10K copies.
- Customer testimonials / complaints received.
- Servicing of machines within budget restraints given.
IDEAL CANDIDATE
- Possess good organisational skills with the ability to prioritise workload and use own initiative where appropriate.
- Be personable and approachable with excellent customer service skills.
- Show great skills in networking and technical ability.
- Good IT installation skills.
- Good fault-finding skills and methodical working methods.
- Kyocera, Ricoh and Canon experience.
IN RETURN WE OFFER
- Field Service Engineer bonus scheme.
- Company car provided.
- Working hours Monday - Friday, 8:30am - 5:30pm with one hour for lunch (unpaid).
- Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
- Excellent training & development opportunities within a growing organisation.
- Partnership with charities that offer learning and development opportunities.
- Life insurance.
- BUPA health assessment.
- Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
- Bereavement and probate service.
- GP access 24/7, 365 days a year.
- Volunteering leave policy (2 days/15 hours per year).
- 10% TradePoint (B&Q) discount.
- Company social events.
- Free flu vaccines each winter.
This is your opportunity to join a fast-paced, growing company.
For more information about ASL please visit our website.
Field Service Engineer employer: ASL (Automated Systems Group Limited)
Contact Detail:
ASL (Automated Systems Group Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. Be ready to discuss your experience with print devices and how you've tackled challenges in the past. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. At StudySmarter, we believe in finding the right fit, so make sure to check out our website for opportunities that excite you!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills, customer service experience, and any relevant qualifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for ASL. Share specific examples of your past experiences that align with our values and the responsibilities of the role. Let your personality shine through!
Show Off Your Technical Skills: Since this role involves networking and fault-finding, make sure to mention any relevant experience with Kyocera, Ricoh, or Canon devices. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ASL (Automated Systems Group Limited)
✨Know Your Tech
Brush up on your technical skills, especially with print devices like Kyocera, Ricoh, and Canon. Be ready to discuss your experience with networking and fault-finding, as these are key for the Field Service Engineer role.
✨Customer Service is Key
Since ASL values customer care, prepare examples of how you've delivered excellent service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue.
✨Show Your Organisational Skills
Be ready to talk about how you prioritise your workload and manage your time effectively. They’ll want to see that you can handle multiple tasks while maintaining high standards of service.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
