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- Tasks: Coordinate meter readings and assist with invoicing for top-notch office services.
- Company: Join ASL, a leading independent supplier in the UK with a focus on customer care.
- Benefits: Enjoy competitive salary, 25 days annual leave, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer service and innovation.
- Qualifications: Administrative experience and strong communication skills are essential.
- Other info: Great opportunity for career growth in a thriving company.
The predicted salary is between 23900 - 23900 £ per year.
Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week – Monday – Friday, 08:30am – 5:00pm with one hour for lunch, unpaid.
Salary: £23,900 per year
Please note that interviews will take place in January.
About ASL
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. ASL offers impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability. We are a company that looks to build every department on the principles of customer care.
SUMMARY
The Meter and Billing Administrator is responsible for coordinating and administering the collection and processing of meter readings to enable service invoicing. Manage meter reading collection methods and facilitate the sending of email meter readings requests. Assist with raising service-related invoices, primarily meterage, cost per copy and associated service charges.
KEY RESPONSIBILITIES
- Co‑ordinate and manage the collection and processing of meter readings to enable service invoicing.
- Assist with raising service invoices, including Cost per Copy (CPC), periodic, minimum and rental charges.
- Manage and administer meter reading collection methods, updating the database accordingly.
- Promote automated methods for processing meter reading and service requests such as software, portals, web, etc.
- Liaise with the ASSIST team on portal support issues/requests for meter readings.
- Send and process email meter reading requests – initial and final reminder.
- Handle meter reading and service invoice queries through to resolution and provide information as requested, liaising with Sales Administration and Sales team.
- Processing of meter reading and service related credit notes as required.
- Administer and provide meter readings for third party service provision.
- Maintain and update service records with relevant contact information.
- Communicate with both internal and external customers.
- Support the Customer Success team where required.
- Provide additional administrative support where required.
KEY MEASUREMENTS
- Meeting deadlines and KPI’s.
- Acknowledgement requests and queries within 24 hours.
- Contract and invoicing management.
SPECIAL REQUIREMENTS
- A minimum of one year’s administrative experience.
- Strong communication and customer skills.
- A passion for providing excellent customer service.
IN RETURN WE OFFER
Working hours Monday – Friday, 8:30am – 5:00pm with one hour for lunch, unpaid. Initially 25 Days annual leave in addition to
Meter and Billing Administrator in Ely employer: ASL (Automated Systems Group Limited)
Contact Detail:
ASL (Automated Systems Group Limited) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter and Billing Administrator in Ely
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research ASL and understand their services. Be ready to discuss how your skills as a Meter and Billing Administrator can help improve their customer care and service efficiency.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to administration and customer service to boost your confidence before the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ASL team and contributing to their mission.
We think you need these skills to ace Meter and Billing Administrator in Ely
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Meter and Billing Administrator role. Highlight any relevant administrative experience and customer service skills that match what we're looking for. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at ASL (Automated Systems Group Limited)
✨Know Your Numbers
As a Meter and Billing Administrator, you'll be dealing with figures all day. Brush up on your numerical skills and be ready to discuss how you've handled data in previous roles. Maybe even prepare a few examples of how you’ve improved processes or solved problems using your analytical skills.
✨Customer Service Focus
This role is all about customer care, so be prepared to share your experiences in providing excellent service. Think of specific situations where you went above and beyond for a customer, and how that impacted the outcome. Show them you’re passionate about helping others!
✨Familiarise Yourself with Technology
Since the job involves managing meter reading collection methods and promoting automated processes, it’s crucial to demonstrate your tech-savviness. Research any software or tools mentioned in the job description and be ready to discuss how you’ve used similar technologies in the past.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
