At a Glance
- Tasks: Coordinate end-of-contract activities and manage customer relationships for smooth transitions.
- Company: Join ASL, a leading independent supplier of office services in the UK.
- Benefits: Enjoy competitive salary, generous leave, health support, and training opportunities.
- Other info: Dynamic work environment with excellent career growth and social events.
- Why this job: Make a real impact by helping customers navigate contract closures and renewals.
- Qualifications: 1 year experience in contracts or customer support; negotiation skills are a plus.
The predicted salary is between 25000 - 25000 £ per year.
Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday 08:30 am - 5:00 pm with one hour for lunch, unpaid.
Salary: Starting from: £25,000 per year
OVERVIEW
ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT. ASL offers impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability. We are a company that looks to build every department on the principles of customer care.
SUMMARY
Responsible for coordinating and administering all end-of-contract activities, including managing contractual clauses, amendments, renewals, and terminations. Oversees the full offboarding lifecycle, ensuring timely processing, accurate documentation, and compliance with contract terms. Acts as a key point of contact, communicating with relevant teams.
KEY RESPONSIBILITIES
- Terminations: Administer contract terminations, including early terminations, ensuring that processes are followed according to contractual terms and deadlines. Process contract terminations, generate termination quotes, negotiate where necessary, and issue final invoices to customers. Verify equipment ownership and coordinate returns where applicable, collaborating with Supply Chain operations to confirm the ownership status of machines. Process contract terminations through Salesforce and Vantage, maintaining accurate and up-to-date records while keeping Account Managers informed. Coordinate with relevant departments to ensure the smooth removal of devices from portals and internal systems. Notify all relevant parties to place the customer on stop, to minimise unnecessary service visits and toner usage. Where applicable, arrange for equipment to be returned to finance companies at the end of lease agreements, ensuring compliance with lease deadlines. Generate invoices for final meter readings at the end of contract and process machine returns. Collaborate with other teams to maximise customer opportunities and retention. Administer the closure of contracts on Vantage and ensure all necessary steps are completed. Ensure all end-of-contract collection elements, such as data removal, are arranged. Work closely with the Contract Manager to generate revenue opportunities and review contract profitability, applying contractual terms where appropriate. Perform general administrative tasks related to contract management.
- Customer Retention: Provide cover and ongoing support for Customer Retention activities. Engage with customers approaching end-of-term to understand requirements and identify renewal or win-back opportunities. Assist with handling disputes, queries and complaints promptly liaising with teams as needed. Respond to customer enquiries regarding contract closure, billing, and next steps via phone and email. Handle contract queries through to resolution and provide information as requested, liaising with relevant teams. Manage customer contact and relationships to encourage retention and customer satisfaction. Identify customers who may be at risk of leaving or not renewing their products and services.
- Other duties: Manage administrative tasks across various systems and communication channels, including FreshDesk. Provide support to the Billing Department during high-demand periods and when cover is required. Assist with ad hoc tasks to support the wider contracts and operations teams.
KEY MEASUREMENTS
- End-of-contract processes (terminations, renewals, and closures) completed accurately and within agreed timelines.
- Queries to be resolved within 48 hours, ensuring timely and effective communication.
- Termination calculations and final billing issued accurately and in line with contractual terms.
- Consistent and proactive communication maintained between customers and internal departments to support smooth contract closure and retention opportunities.
SPECIAL REQUIREMENTS
Minimum of 1 year’s experience within a Contracts, Customer Support, or Sales Support role. Negotiation skills would be an advantage, particularly when handling early terminations and retention opportunities.
IN RETURN WE OFFER
- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
- Excellent training & development opportunities within a growing organisation.
- Partnership with charities that offer learning and development opportunities.
- Life insurance.
- BUPA health assessment.
- Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
- Bereavement and probate service including counselling, funeral concierge support and will writing.
- GP access 24/7, 365 days a year.
- Volunteering leave policy (2 days/15 hours per year).
- 10% TradePoint (B&Q) discount.
- Company social events.
- Free flu vaccines each winter.
- Free parking.
Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.
End Of Contract Associate in Brighton employer: ASL (Automated Systems Group Limited)
ASL (Automated Systems Group Limited) is an exceptional employer located in Ely, Cambridge, offering a supportive work culture that prioritises employee wellbeing and development. With a commitment to training and growth, employees benefit from generous annual leave, health assessments, and a range of wellbeing support services, all while working in a collaborative environment focused on customer care and satisfaction.
Contact Details:
ASL (Automated Systems Group Limited) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land End Of Contract Associate in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals, especially in customer care and contract management.
✨Tip Number 3
Practice your negotiation skills! Whether it’s discussing salary or terms, being confident and clear about what you want can make a huge difference in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at ASL.
We think you need these skills to ace End Of Contract Associate in Brighton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the End Of Contract Associate role. Highlight your relevant experience in contract management and customer support, as this will show us you understand what we're looking for.
Show Off Your Skills:Don’t be shy about showcasing your negotiation skills and any experience with Salesforce or similar systems. We love seeing how you can bring value to our team, especially when it comes to handling terminations and renewals.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ASL (Automated Systems Group Limited)
✨Know Your Contracts
Familiarise yourself with the key responsibilities of the End Of Contract Associate role, especially around contract terminations and renewals. Be prepared to discuss how you would handle specific scenarios, such as negotiating early terminations or managing customer queries.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers and internal teams, practice articulating your thoughts clearly. Think of examples where you've successfully resolved disputes or handled customer complaints, as these will demonstrate your ability to maintain strong relationships.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tasks and ensuring timely processing of contracts. Prepare to share examples from your past experience that highlight your organisational skills, such as how you prioritised tasks or managed deadlines effectively.
✨Research ASL and Its Values
Understanding ASL's focus on customer care and productivity is crucial. Do some research on their services and think about how you can contribute to their mission. This will show your genuine interest in the company and help you align your answers with their values during the interview.
