At a Glance
- Tasks: Manage operations, optimise processes, and support the team in delivering exceptional service.
- Company: Join AskRose, a dedicated tax agent helping UK pensioners secure their rightful payments.
- Benefits: Competitive salary, 23 days leave, personal growth opportunities, and team socials.
- Other info: Dynamic team culture with on-site gym facilities and training programmes.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Experience in operations management or high-volume claims handling is essential.
The predicted salary is between 50000 - 55000 € per year.
AskRose is a HMRC-registered tax agent which works tirelessly to help the UK State Pensioners check if they could potentially be due an increase to their State Pension payments after years of underpayments due to missing information on their National Insurance records and HRP credits. As we continue to support those affected, we’re also looking to expand our own team to meet this incredible demand for help and guidance.
Helping ensure every case is tracked, progressed, handled and closed efficiently and effectively, you will play a key part in our entire operations.
Key Responsibilities:- Maintain the CRM as the single source of truth across all case pipelines
- Ensure every case has accurate stage, status, and outcome data
- Build and maintain operational reporting dashboards
- Support the Operations Director in their role as CRM product owner: drafting briefs, managing the backlog, liaising with our development partner, and co-ordinating releases
- Identify and implement AI and automation opportunities
- Maintain integrations between CRM, dialler, SMS/email, payments, and reporting
- Run automated comms journeys across email, SMS, and post
- Manage the pre-collections comms layer; hand off to Credit Control when cases enter formal recovery
- Continuously test and optimise messaging for response rates and complaint rates
- Day-to-day management of the inbound mailroom relationship
- Co-ordinate with outbound mail providers
- Drive postal volumes down through digital-first comms wherever compliant
- Support the build-out of the wider operations team as volume scales
- Act as a key point of escalation for operational issues before they reach the Operations Director
To succeed in this role, you will ideally have experience in one of the following fields:
- Experience serving as an Operations Manager
- Experience working in high-volume consumer claims firm, such as PPI, packaged bank accounts, motor finance commission or plevin, handling 100k+ case books in your field
- Previous Senior Operations or CRM experience at an FCA-regulated complaints handler or claims management company
- Operations-side founder of a smaller claims or legal-tech business looking to plug into a bigger, funded platform
- Demonstrable experience as CRM product owner or CRM lead
- Hands-on understanding of automation tooling: workflow engines, SMS/email platforms, and ideally LLM-based automation
- Experience working alongside or managing external development teams
- Comfort with reconciliation, audit trails, and regulated claims processes
- Numeracy skills: you can read a P&L line for their function and defend the cost-per-case
- Exposure to HMRC, DWP, or wider government-claims
- Experience and knowledge of welfare-benefits or state-payment claims
- Prior experience scaling a function from 50k to 500k cases
- Salary: £50,000 - £55,000 per annum
- 23 days annual leave
- Opportunities for personal and professional growth
- Team socials and training programmes
- On-site gym and shower facilities
Senior Operations Executive employer: AskRose Ltd
At AskRose, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of UK State Pensioners. Our vibrant work culture in Altrincham fosters collaboration and innovation, offering employees ample opportunities for personal and professional growth, alongside competitive benefits such as 23 days of annual leave and access to on-site gym facilities. Join us in our mission to support those in need while advancing your career in a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their mission and values, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Operations Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Operations Executive role. Highlight your relevant experience in operations management and any CRM expertise you have. We want to see how your background aligns with our mission at AskRose!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping UK State Pensioners and how your skills can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've improved processes or driven results in previous roles. We’re all about efficiency and effectiveness here at AskRose.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at AskRose Ltd
✨Know Your CRM Inside Out
Since the role heavily involves maintaining the CRM as the single source of truth, make sure you’re familiar with common CRM systems. Brush up on how to track case pipelines and manage data accuracy, as this will likely come up in your interview.
✨Showcase Your Operations Experience
Be ready to discuss your previous experience in operations management, especially in high-volume environments. Prepare specific examples of how you've handled large case books and improved operational efficiency, as this will demonstrate your fit for the role.
✨Highlight Your Automation Knowledge
With a focus on identifying AI and automation opportunities, it’s crucial to showcase any hands-on experience you have with automation tools. Be prepared to discuss how you’ve implemented these solutions in past roles to streamline processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential operational issues that could arise and how you would escalate them effectively. This will show your proactive approach and readiness to handle challenges.
