At a Glance
- Tasks: Lead the credit control function and manage collections for vulnerable customers.
- Company: Join AskRose, a dedicated HMRC-registered tax agent helping UK pensioners.
- Benefits: Competitive salary, KPI bonuses, 25 days leave, and personal growth opportunities.
- Other info: Dynamic team environment with regular socials and on-site gym facilities.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in credit control or collections management, especially with vulnerable customers.
The predicted salary is between 55000 - 55000 € per year.
AskRose is a HMRC-registered tax agent which works tirelessly to help the UK State Pensioners check if they could potentially be due an increase to their State Pension payments after years of underpayments due to missing information on their National Insurance records and HRP credits. As we continue to support those affected, we’re also looking to expand our own team to meet this incredible demand for help and guidance.
Reporting directly to the Operations Director, you will play a crucial part in our day-to-day operations, from management and procedure to litigation and recovery.
Key Responsibilities- Design the end-to-end credit control function: collections journey, segmentation, escalation matrix, litigation criteria, write-off policy
- Lead the team in procedure and recruitment
- Own the KPIs and the post-payment-event collections book: outbound calls, structured letter cycles, SMS, email
- Manage the soft-chase to formal-demand to litigation pathway alongside our legal team
- Handle complex disputes personally — fee calculation challenges, deceased estates, deputyships, vulnerable customers
- Build and maintain a vulnerability framework appropriate for an older and often vulnerable customer base
- Ensure all collections activity is fully DBA-compliant and aligns with the Terms of Engagement
- Maintain audit-grade records for reconciliation and any regulator scrutiny
- Build a cross-county relationship with external litigation solicitors for non-payers
- Maintain the threshold matrix: when to write off, when to litigate, when to sell on
- Track recovery economics
- Weekly collections report to leadership
- Reconcile fees collected against internal schedules to support reporting cycles
To succeed in this role, we’re looking for an individual from one of the following backgrounds:
- Senior Credit Manager or Credit Control Manager at a claims firm, legal services business, or consumer credit lender — must have run a function, not just been a senior collector
- Collections Manager from a high-volume B2C operation — utilities, telco, sub-prime lending, motor finance — with experience of vulnerable customers and FCA-style compliance
- Litigation or recovery manager from a debt purchase or DCA, ready to step into a build-and-own seat
- DBA / damages-based agreement collections experience
- Probate, deceased estate, or deputyship handling experience
- Prior claims management or financial mis-selling collections exposure
- Base Salary: £55,000 per annum
- KPI driven bonus scheme
- 25 days annual leave + bank holidays
- Opportunities for personal and professional growth
- Team socials and training programmes
- On-site gym and shower facilities
Credit Control Manager in Manchester employer: AskRose Ltd
At AskRose, we pride ourselves on being an exceptional employer dedicated to supporting our team and the vulnerable communities we serve. Located in Altrincham, Manchester, we offer a collaborative work culture that fosters personal and professional growth, alongside competitive benefits such as a KPI-driven bonus scheme, generous annual leave, and access to on-site gym facilities. Join us in making a meaningful impact while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. Attend industry events or webinars, and don’t be shy about letting people know you’re on the lookout for a Credit Control Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of credit control processes and compliance regulations. Be ready to discuss how you've handled complex disputes in the past. We want to see your problem-solving skills in action, so come armed with examples that showcase your expertise!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and experience. At StudySmarter, we encourage you to check out our website for roles that suit your background. Tailor your approach to each company, showing them why you’re the perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and remind them of your key strengths. It shows you’re proactive and genuinely interested in joining their team!
We think you need these skills to ace Credit Control Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Manager role. Highlight relevant experience, especially in credit control and managing teams. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at AskRose. Share specific examples of your achievements in credit control and how you can contribute to our mission.
Showcase Your Compliance Knowledge:Since we deal with vulnerable customers, it's crucial to demonstrate your understanding of compliance and regulations. Mention any relevant experience with FCA guidelines or DBA collections to stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at AskRose Ltd
✨Know Your Numbers
As a Credit Control Manager, you'll need to be comfortable with KPIs and financial metrics. Brush up on your understanding of credit control functions, collections journeys, and how to manage disputes. Be ready to discuss specific examples from your past roles where you successfully improved collections or managed complex cases.
✨Showcase Your Leadership Skills
This role involves leading a team, so it's crucial to demonstrate your leadership experience. Prepare to share stories about how you've recruited, trained, or motivated a team in previous positions. Highlight any successful projects where you implemented new procedures or improved team performance.
✨Understand Vulnerability Frameworks
Given the nature of the customer base, it's important to show empathy and understanding of vulnerable customers. Familiarise yourself with best practices for handling sensitive situations and be prepared to discuss how you've managed similar cases in the past. This will show that you can build a supportive environment for both the team and the customers.
✨Be Ready for Compliance Questions
Compliance is key in this role, especially with DBA and FCA regulations. Brush up on relevant compliance standards and be prepared to discuss how you've ensured compliance in your previous roles. Bring examples of how you've maintained audit-grade records and navigated regulatory scrutiny.
