At a Glance
- Tasks: Lead the credit control function and manage collections for vulnerable customers.
- Company: Join AskRose, a dedicated HMRC-registered tax agent helping UK pensioners.
- Benefits: Competitive salary, KPI bonuses, 25 days leave, and gym facilities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in credit control or collections management with a focus on compliance.
The predicted salary is between 55000 - 55000 € per year.
AskRose is a HMRC-registered tax agent which works tirelessly to help the UK State Pensioners check if they could potentially be due an increase to their State Pension payments after years of underpayments due to missing information on their National Insurance records and HRP credits. As we continue to support those affected, we’re also looking to expand our own team to meet this incredible demand for help and guidance.
Reporting directly to the Operations Director, you will play a crucial part in our day-to-day operations, from management and procedure to litigation and recovery.
Key Responsibilities- Design the end-to-end credit control function: collections journey, segmentation, escalation matrix, litigation criteria, write-off policy
- Lead the team in procedure and recruitment
- Own the KPIs and the post-payment-event collections book: outbound calls, structured letter cycles, SMS, email
- Manage the soft-chase to formal-demand to litigation pathway alongside our legal team
- Handle complex disputes personally — fee calculation challenges, deceased estates, deputyships, vulnerable customers
- Build and maintain a vulnerability framework appropriate for an older and often vulnerable customer base
- Ensure all collections activity is fully DBA-compliant and aligns with the Terms of Engagement
- Maintain audit-grade records for reconciliation and any regulator scrutiny
- Build a cross-county relationship with external litigation solicitors for non-payers
- Maintain the threshold matrix: when to write off, when to litigate, when to sell on
- Track recovery economics
- Weekly collections report to leadership
- Reconcile fees collected against internal schedules to support reporting cycles
To succeed in this role, we’re looking for an individual from one of the following backgrounds:
- Senior Credit Manager or Credit Control Manager at a claims firm, legal services business, or consumer credit lender — must have run a function, not just been a senior collector
- Collections Manager from a high-volume B2C operation — utilities, telco, sub-prime lending, motor finance — with experience of vulnerable customers and FCA-style compliance
- Litigation or recovery manager from a debt purchase or DCA, ready to step into a build-and-own seat
- DBA / damages-based agreement collections experience
- Probate, deceased estate, or deputyship handling experience
- Prior claims management or financial mis-selling collections exposure
- Base Salary: £55,000 per annum
- KPI driven bonus scheme
- 25 days annual leave + bank holidays
- Opportunities for personal and professional growth
- Team socials and training programmes
- On-site gym and shower facilities
Credit Control Manager employer: AskRose Ltd
At AskRose, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of UK State Pensioners. Our supportive work culture fosters personal and professional growth, with opportunities for team members to engage in training programmes and social events, all while enjoying a competitive salary and benefits package. Located in Altrincham, Manchester, our team thrives in a collaborative environment where every contribution is valued, making it an ideal place for those seeking rewarding employment in credit control management.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit control sectors. Attend industry events or webinars, and don’t be shy about letting people know you’re on the lookout for a Credit Control Manager role. You never know who might have a lead!
✨Tip Number 2
Prepare for interviews by researching AskRose thoroughly. Understand their mission and how they support UK State Pensioners. Tailor your answers to show how your experience aligns with their needs, especially around managing vulnerable customers and compliance.
✨Tip Number 3
Practice your pitch! Be ready to discuss your previous roles and how you’ve successfully managed credit control functions. Highlight specific achievements, like improving collections rates or handling complex disputes, to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at AskRose. Let’s get you that interview!
We think you need these skills to ace Credit Control Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Manager role. Highlight your experience in credit control, especially if you've managed teams or processes before. We want to see how your background aligns with our needs!
Showcase Relevant Experience:When writing your application, focus on your experience with vulnerable customers and compliance. If you've handled complex disputes or worked in a high-volume B2C environment, let us know! This will really catch our eye.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and skills.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at AskRose Ltd
✨Know Your Numbers
As a Credit Control Manager, you'll need to demonstrate your understanding of KPIs and financial metrics. Brush up on relevant statistics and be ready to discuss how you've used data to drive collections success in your previous roles.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and motivated teams in the past. Highlight any recruitment experience and how you’ve built effective procedures that align with compliance standards.
✨Understand Vulnerability Frameworks
Given the nature of the customer base, it's crucial to show your awareness of handling vulnerable customers. Be ready to discuss your approach to building a vulnerability framework and any specific experiences you have in this area.
✨Prepare for Complex Scenarios
You might face questions about handling complex disputes or litigation processes. Think of specific cases where you navigated challenges like fee calculations or deceased estates, and explain how you resolved them while maintaining compliance.
