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- Tasks: Provide IT support and solve tech issues for staff and students.
- Company: Join the friendly IT team at Askham Bryan College in York.
- Benefits: Enjoy 35 days holiday, free parking, and flexible working hours.
- Why this job: Make a difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Be part of a supportive culture with professional development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Applications only accepted through the Askham Bryan College website
Job Title: Service Desk Technician
Location: York
Contract: Full Time – 37 hours, Permanent
Salary: £27,270 – £29,676 per annum
About the role:
We have an exciting opportunity for a Service Desk Technician to join our expanding IT Services team at our York campus on a permanent and full time basis.
The IT Services team deliver and manage a computer network and end point solutions across all College sites. The team supports more than 4,000 users and over 2,500 devices. This encompasses a diverse breadth of technologies ranging from high end enterprise network infrastructure to mobile devices.
We see ourselves as pioneers when it comes to implementing upcoming and emerging technologies for the purposes of teaching and learning and business operations. Some of our previous projects include Trimble autonomous tractors, LiDAR drones and Meta Quest headsets. Our upcoming projects include a racing simulator, IoT sensors, automated gardening, an animal behaviour lab and the use of Ai to name a few.
It has never been a better time to join Askham Bryan College, as we celebrate both a regional and national award win for the development of digital innovation in teaching, learning and assessment.
The successful candidate will provide technical hardware and software support across all departments within the college. The ideal candidate will have previous experience in a similar role supporting an internal Microsoft Windows Network as well as an Office 365 hosted environment. Previous experience within an IT support environment with a good knowledge and experience of helpdesk software, basic PC hardware, software & applications, fault finding and providing high levels of customer service would be advantageous.
Additional experience in Office 365, Azure AD, Exchange Online and some technical knowledge around on-premise infrastructure, including Aruba networking, managed printing, VMWare would also be an added bonus
We define the values and qualities that we require from our people using the Askham Bryan College DNA. Hardwired into what we do, our DNA strands ensure that all colleagues are committed to delivering with purpose, taking ownership, building trust and always learning.
We offer an inclusive, dynamic, challenging and rewarding place to work.
About the College:
Askham Bryan College is a specialist land-based college based across the North of England with centres in York, Middlesbrough, Saltaire, Wakefield and Newcastle.
We offer a wide-ranging curriculum to our Further Education students, including Arboriculture, Horticulture, Agriculture, Animal Management, Countryside and the Environment, Engineering, Equine, Floristry, Motorsport, Professional Tree Surgery, Outdoor Adventure Sport, Sports Development, Coaching and Fitness and Uniformed Public Services.
Askham Bryan College has a state-of-the-art Digital Skill Academy in which we focus on digital teaching, digital learning, digital assessment and digital upskilling. Using the tools and approaches set out in the colleges digital learning landscape. Which include the first in Europe, multi-user collaborative virtual reality suite which is at the heart of the building.
Interviews: tbc
Start Date: The College operates 2 starter/induction days per month to welcome and onboard new members. These are usually the first Monday and third Wednesday of each month (unless there is a
Service Desk Technician employer: Askham Bryan College
Contact Detail:
Askham Bryan College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work at Askham Bryan College or similar institutions. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle password resets or troubleshoot network issues. We want you to show off your problem-solving skills and customer service flair!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Service Desk Technician, you’ll be the go-to person for staff and students. Practice explaining technical concepts in simple terms to demonstrate your ability to connect with users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Askham Bryan College!
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your problem-solving skills. We want to see how you’ve tackled tech issues in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team at Askham Bryan College. Keep it friendly and professional.
Show Off Your Communication Skills: As a Service Desk Technician, you’ll be the go-to person for staff and students. Make sure your application reflects your ability to communicate clearly and effectively—this is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Askham Bryan College
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems and common IT issues. Be ready to discuss specific examples of problems you've solved in the past, as this will show your technical prowess and problem-solving skills.
✨Show Off Your People Skills
As a Service Desk Technician, you'll be the first point of contact for users. Practice how you would explain technical issues in simple terms. Demonstrating your ability to communicate effectively with both staff and students will set you apart.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what 1st and 2nd line support entails. Prepare to discuss how you would manage service tickets and keep users updated, as this shows you're proactive and organised.
✨Ask Insightful Questions
Prepare a few questions about the IT team and the challenges they face. This not only shows your interest in the role but also gives you a chance to demonstrate your enthusiasm for contributing to the team’s success.
