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For Companies At a Glance
- Tasks: Provide IT support and solve tech issues for staff and students.
- Company: Join the friendly IT team at Askham Bryan College in York.
- Benefits: Enjoy 35 days holiday, free parking, and flexible working hours.
- Why this job: Make a difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Be part of a supportive culture with professional development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
This range is provided by Askham Bryan College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
We’re on the lookout for a tech-savvy, people-focused Service Desk Technician to join our growing IT team at Askham Bryan College!
Based at our stunning York campus, you’ll be the first point of contact for staff and students needing IT support—from password resets to network troubleshooting. You’ll help keep our systems running smoothly, solve problems with confidence, and deliver top-notch customer service every step of the way.
🔧 What you’ll be doing:
- Providing 1st and 2nd line support across the College
- Diagnosing and resolving IT issues (hardware, software, AV equipment)
- Managing service tickets and keeping users updated
- Supporting inductions and helping staff get the most from our tech
- Collaborating with the wider IT team and external suppliers
Qualifications
🌟 What we’re looking for: You’ll have experience in a busy IT environment, solid knowledge of Windows systems, and great communication skills. A diploma in IT or equivalent experience is essential, and a full driving licence is required for occasional travel to other campuses.
Benefits
- 35 days holiday + bank holidays
- Free parking
- Flexi-time and a supportive work culture
- Regular staff engagement events
- Professional development and training
If you love solving problems, enjoy helping others, and want to be part of a friendly, forward-thinking team—this could be your next move.
📩 Apply now and help us keep Askham Bryan connected.
Employment details
- Employment type: Full-time
- Seniority level: Not Applicable
- Job function: Education
- Industries: Higher Education, Education, and IT Services and IT Consulting
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Service Desk Technician employer: Askham Bryan College
Contact Detail:
Askham Bryan College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work at Askham Bryan College or similar institutions. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d handle password resets or troubleshoot network issues. We want you to show off your problem-solving skills and customer service flair!
✨Tip Number 3
Don’t forget to showcase your communication skills! As a Service Desk Technician, you’ll be the go-to person for staff and students. Practice explaining technical concepts in simple terms to demonstrate your ability to connect with users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Askham Bryan College!
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and showcases your problem-solving skills. We want to see how you’ve tackled tech issues in the past, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team at Askham Bryan College. Keep it friendly and professional.
Show Off Your Communication Skills: As a Service Desk Technician, you’ll be the go-to person for staff and students. Make sure your application reflects your ability to communicate clearly and effectively—this is key for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Askham Bryan College
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows systems and common IT issues. Be ready to discuss specific examples of problems you've solved in the past, as this will show your technical prowess and problem-solving skills.
✨Show Off Your People Skills
As a Service Desk Technician, you'll be the first point of contact for users. Practice how you would explain technical issues in simple terms. Demonstrating your ability to communicate effectively with both staff and students will set you apart.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what 1st and 2nd line support entails. Prepare to discuss how you would manage service tickets and keep users updated, as this shows you're proactive and organised.
✨Ask Insightful Questions
Prepare a few questions about the IT team and the challenges they face. This not only shows your interest in the role but also gives you a chance to demonstrate your enthusiasm for contributing to the team’s success.
