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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch IT support and improve services.
- Company: Join Askham Bryan College, a forward-thinking institution focused on innovation.
- Benefits: Competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a real impact in education by enhancing tech support for students and staff.
- Qualifications: Experience in service desk management and strong communication skills required.
- Other info: Great career growth potential in a passionate and inclusive team.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by Askham Bryan College. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
Are you an experienced Service Desk professional with a knack for people leadership and a passion for improving IT services?
Askham Bryan College is looking for a proactive, customer-focused Service Desk Manager to lead our busy team. This hands-on role is all about delivering brilliant support to staff, students, and partners—while keeping systems running smoothly across the board.
Responsibilities
- Lead and motivate a team of IT technicians to resolve incidents and requests efficiently.
- Manage service desk systems and ensure excellent user experience.
- Drive process improvements using ITIL principles.
- Monitor performance, evaluate feedback, and build great relationships across the College.
- Keep tech support agile, responsive, and future-ready.
Qualifications
- Strong track record in service desk management.
- Clear communicator with excellent people and planning skills.
- Experience in IT frameworks like ITIL or ISO.
- Able to stay calm under pressure and solve problems creatively.
- Full UK driving licence and willingness to travel between campuses.
🌱 You’ll be joining a passionate team and a forward-thinking college that values service, inclusion, and innovation. We’re big on training and personal growth, so there’s plenty of room to thrive.
Ready to take the lead? Apply now and help shape the future of tech support in education.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Education
Industries
- Higher Education and Education
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Service Desk Manager employer: Askham Bryan College
Contact Detail:
Askham Bryan College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector or IT community. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Askham Bryan College and think about how your experience aligns with their values. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice your people skills! As a Service Desk Manager, you’ll need to lead and motivate your team. Role-play common scenarios with a friend to boost your confidence and communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service desk management experience and any ITIL or ISO frameworks you've worked with. We want to see how you can lead and motivate a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for improving IT services and your ability to communicate clearly. Tell us why you're the perfect fit for the Service Desk Manager role at Askham Bryan College.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've creatively solved problems in high-pressure situations. We love candidates who can stay calm and think on their feet, so don't hold back on sharing those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive—just what we’re looking for!
How to prepare for a job interview at Askham Bryan College
✨Know Your ITIL Inside Out
Since the role requires experience with IT frameworks like ITIL, make sure you brush up on these principles. Be ready to discuss how you've applied ITIL in past roles and how it can improve service desk operations.
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, resolved conflicts, and driven performance improvements. Highlight your people skills!
✨Demonstrate Problem-Solving Prowess
Expect questions that assess your ability to stay calm under pressure. Think of specific instances where you creatively solved problems or improved processes. This will show your potential employer that you're the right fit for a busy environment.
✨Build Rapport with Interviewers
Remember, this role is about delivering brilliant support. Use the interview to build relationships with your interviewers. Show your customer-focused mindset by asking insightful questions about their current challenges and how you can help.
