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For Companies At a Glance
- Tasks: Be the friendly face of support, helping clients with their inquiries and ensuring a great experience.
- Company: Leading user research platform in London with a vibrant team culture.
- Benefits: Competitive salary, extra annual leave, daily breakfast, and a supportive work environment.
- Why this job: Join a passionate team making research accessible and enjoyable for everyone.
- Qualifications: 2-3 years in customer service or technical support with strong communication skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading user research platform in London seeks a Customer Support Specialist. This in-person role involves being the initial contact for clients, managing support inquiries, and ensuring a high-quality experience.
Ideal candidates will have:
- 2-3 years of customer service or technical support experience
- Strong communication skills
- The ability to manage tickets effectively
The company offers a competitive salary and additional perks like extra annual leave and daily breakfast. Join a vibrant team dedicated to making research accessible and enjoyable.
Shoreditch Support Specialist: Fast, Friendly Help Desk employer: Askable
Contact Detail:
Askable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shoreditch Support Specialist: Fast, Friendly Help Desk
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping clients, make sure you can explain things clearly and concisely. Try role-playing with a friend or family member to get comfortable with common support scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you turned a tricky situation into a positive outcome. This will demonstrate your ability to handle support inquiries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Shoreditch Support Specialist: Fast, Friendly Help Desk
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our vibrant team.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or technical support. We’re looking for candidates with 2-3 years of experience, so be specific about how your past roles have prepared you for this position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. This will help us quickly see why you’d be a great addition to our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Askable
✨Know the Company Inside Out
Before your interview, take some time to research the user research platform. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing fast and friendly support, prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved issues or went above and beyond for a client.
✨Practice Effective Communication
Strong communication skills are key for this position. During the interview, practice clear and concise responses. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can contribute to their vibrant team.
